CATALINA HOTEL

Dates of Stay: 2/16 - 2/17/24
Room # 2110

I tried reaching out to the owner and manager of this Catalina Hotel & Beach Club on February 20 and March 25 regarding their issues and my complaints, but no one responded, so I am writing this Google review in the hopes that they spend the money to improve:

POSITIVES:

• Martin from the front desk was helpful, but the others were useless.
• I thought it was good that your bartender walked outside to ask people if they needed any drinks.
• I thought the valet parking was expensive, but the valet guys did a great job.

NEGATIVES:

• The front desk required that I use the same credit card that was used for the reservation. That's a bad policy. What if I lost that credit card?
• The hotel is very run down and needs to be remodeled.
• This hotel requires you to walk up 6 steps with your luggage to reach your room (no elevator of course). I am not handicapped, but this hotel is NOT handicap accessible. In addition, I only saw one luggage cart at the hotel, but it unavailable when we checked in late at night (Friday 2/16/24), so it was a pain to drag all of our luggage up the steps.
• The hallway carpeting and the floor inside the room were VERY filthy!
• There is a huge gap at the bottom of the room door. Why?
• There were fleas inside our room.
• The view outside our window wasn’t very pleasant to see because there is a demo site behind it. I am not sure if they are building more rooms or perhaps a pool area.
• You should provide more outlets for charging devices.
• You should get rid of the minibar and leave the fridge empty for guests so we can store our own beverages and food in there.
• There is NO room at all for toiletries in the bathroom.
• The shower is way too small and the shower head doesn’t wash off your body very well either. In addition, the shower water gets all over the bathroom floor while showering, thus getting dirt all over the place. There was no shower mat towel available for the floor.
• You can hear footsteps and noises from the room above ours, which woke us up, so there must not be very much insulation between the floors.
• The housekeeping staff made our bed on Saturday, but they are making it incorrectly (the top sheet was over the comforter), and they only provided (2) bath towels! They didn’t provide any washcloths, hand towels, and shower mat, as I mentioned above.
• Your hotel is way too expensive for what is offered (including my complaints above). It’s such a shame that hotel prices have gone up yearly since Covid, but owners do nothing to improve their hotels with décor, amenities, and service with a qualified staff.

This is my second time staying at the Catalina Hotel. But this time was worse. The shower wasn’t clean so well, hair was still left on the toilet, and I noticed it the second day of my stay there. Little brown bugs were falling from the lamp in the room. I had to go to the front desk and see if somebody could clean or if I could change rooms. Instead, they brought somebody into my room to spray some type of bug spray around the room but didn’t clean up the little brown bugs everywhere. you could see their wings falling on the lamp and table and it started to smell. I usually don’t do reviews but this hotel was disgusting

This hotel by far is one of the most nastiest hotels I’ve ever stayed in. The room was very dirty, the lights weren’t even working kept flickering, the fridge wasn’t working properly not cold at all, the room had roaches crawling around, the fire alarm kept going off and the service was horrible. And don’t park your car with valet they might hit it and not say anything until you see it. The manager had no resolution for any of my complaints only to offer me a complimentary late check out another time I stayed with them. Why in the right mind would anyone want to stay again after this experience. I wouldn’t recommend this hotel at all even if it’s convenient. It’s very disgusting and disappointing!!!!

I was very unpleased with my room from them canceling my reservation not only mines but the people I traveled with also from the rooms not being clean it was hair on our queen beds make up on the sheet hair in the shower the toilet knob broken u had to lift the top of the lid to pull the ball for it to flush ???? the floor having cracks and peelin and the phone not working... then when I asked for accommodations nobody was around to speak to as far as a supervisor or manager im very much unplease I stayed in room 3216

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Came for 2 nights with my friends had a great time! Super affordable but had a great room and the staff were always super friendly! highly recommend