LENNOX MIAMI BEACH
宾馆
€€
3.1/5
2025
推荐
2025
带游泳池的酒店，房间有巴塔哥尼亚木制家具和地中海美食
这家酒店于2019年在南海滩的中心地带开业，坐落在一个装饰艺术的环境中：由建筑师Russell Pancoast在1936年建造的四座相互连接的建筑。伦诺克斯酒店取代了原来的彼得-米勒酒店，从外墙上仍然可见的复古字母标志可以看出。119间客房给人以自然的感觉，巴塔哥尼亚的木制家具是其亮点。游泳池是酒店中心地带的一片宁静的绿洲。Amalia餐厅使用新鲜的农产品提供美味的地中海菜肴。
你知道吗？ 本评论由我们的专业作者撰写。
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成员的意见LENNOX MIAMI BEACH
3.1/5
19 通知
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以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
访问于三月 2024
Staff is nice. Rooms are nice. Some big hiccups and seeing if they are able to help. They let us know we could have an adjoining room since we booked two rooms. We vacated one room and went to the beach. When we came back they gave that room to someone else even though we were told it was notated in the computer. One person said not their fault and the other front desk person said sorry we don't know what happened. They said we will ask them to move rooms and they told us the occupants agreed. Then we were told they went to dinner and we will talk to them when they get back. Sorry again!
I will finish review when we see what final results are. So far we wasted an entire day sharing a room with four people based off their yes/promise
I will finish review when we see what final results are. So far we wasted an entire day sharing a room with four people based off their yes/promise
访问于三月 2024
Even if you cancel your reservation before the required deadline, they lie and say they refunded you the money when they did not. The person I talked to was extremely rude telling me to calm down when he was the one raising his voice and not letting me finish my sentence, when all I was asking for was a copy of the information showing they had refunded the money. He said there was no support, just a note that it was refunded. Of course there was no support, because they did not refund the money.
** Follow up... No refund was received. Call to credit card company confirmed this. No email about refund was received, only an email confirming the cancellation.
** Follow up... No refund was received. Call to credit card company confirmed this. No email about refund was received, only an email confirming the cancellation.
访问于三月 2024
Maids will wake you up knocking the door asking at what time you’ll leave, when we complained about it the reception did not even care about, that’s the hotel’s way.
Be aware that the hotel valet parking takes about 30min to get your car. And it’s NOT 45USD as they say, the hotel charges you 55USD + taxes.
Be aware that the hotel valet parking takes about 30min to get your car. And it’s NOT 45USD as they say, the hotel charges you 55USD + taxes.
访问于三月 2024
Great experience! Highly recommend!
The front desk staff was extremely rude. Zero empathy and seriously in need of training when it comes to communicating with guests. Here's a further breakdown on why to stay anywhere else in South Beach:
The Pool:
The pool is tiny
Do not expect to get a lounge chair unless you get it at 9am
Screaming children all day is not my idea of a holiday
Valet
Valet is slow - 35 minutes to get my car?
Rooms
The rooms are tiny
The rooms are extremely noisy
The staff
The staff has zero listening skills
Zero empathy
The Restaurant
Short Staffed and slow
Check In | Check Out:
The Lennox Hotel's strict check-in and check-out policy, while aiming for efficiency, ultimately hampers customer service. The inability to accommodate guests' needs beyond set timings leads to frustration and missed opportunities for exceptional service. Travelers seeking flexibility and warmth may feel alienated, highlighting the hotel's need to strike a balance between efficiency and guest satisfaction. Revising policies to allow occasional exceptions and emphasizing empathy in staff training are essential steps to enhance customer experience and loyalty.