THOMPSON MIAMI BEACH

Title: Disappointing Experience at the Lexington Hotel

My recent stay at the Lexington Hotel left much to be desired. From the moment I arrived, I encountered nothing but disappointment. The staff were dismissive and rude, setting a negative tone for the entire visit.

The state of the elevators was appalling; they were filthy and unkempt, giving off an air of neglect. Upon entering my room, I was greeted with a sight that resembled a 2-star short stay motel from my hometown, lacking even the most basic amenities. The absence of a shower curtain resulted in water splashing onto the floor, creating a slippery and hazardous environment. Additionally, the poor drainage of the shower led to ankle-deep flooding within minutes of use.

Despite attempts to regulate the temperature with the AC unit, the room remained uncomfortably warm throughout my stay, making for restless nights. Furthermore, the overall condition of the room left much to be desired, with trim and corners resembling those of a neglected slumlord's property.

In summary, my experience at the Lexington Hotel was nothing short of disappointing. I would strongly advise against staying here, as it fails to meet even the most basic standards of hospitality.

The best place!

I am writing to express my dissatisfaction with a recent incident that occurred during my stay at your hotel from February 17th to February 24th. I believe it is important for you to be aware of the incident in order to address the concerns and maintain the high standards that your establishment is known for.

On February 24th, at approximately 4pm, a female staff member entered my room without knocking on the door or providing any prior notice. This individual proceeded to instruct me to check out immediately with a loud and rude demeanor. I was taken aback by the unprofessional behavior displayed during this encounter.

I understand that check-out procedures are part of hotel operations, but the lack of courtesy in this instance was highly inappropriate. I believe that guests should be treated with respect and that any communication, especially regarding check-out, should be conducted in a manner consistent with the hospitality industry's standards.

Furthermore, the staff member mentioned that I needed to vacate the room within 30 minutes, or I would be charged a half-day rate. This ultimatum added unnecessary stress to my departure process. I believe such stringent and inflexible policies should be communicated in a more considerate manner, allowing guests sufficient time to comply without feeling rushed or pressured.

As a guest who chose The Miami Beach EDITION for its reputation of excellence, this experience has left me disappointed. I trust that you will investigate this matter promptly and take the necessary steps to prevent similar incidents from occurring in the future. I appreciate your attention to this matter and look forward to hearing back from you with a resolution.

My hat was stolen right off the counter. Your manager was too busy to review the cameras.
Shame on you.

El peor hotel!! uno llega de un largo viaje para poder descansar y no se puede por los ruidos de obra que hay. NO VENGAN