GRAND BEACH HOTEL SURFSIDE

Of course yes ???? ????

Fantastic stay, beautiful room with stunning views. Great proximity to some of the best FL Kosher food. Amazing service by all staff!

Difficult to replicate the combination of beach access, pool, and walking distance to many restaurants.

I am not one to leave reviews, however i felt the need to write about my experience because i left this place so disappointed and angry.

The day we arrived for my friends birthday we decided to upgrade the room to an ocean front view , paying top dollar for a room for two ppl assuming i am going to have an amazing experience .

The room nothing special besides for the view. I went to take a shower because i was freezing and in the middle of my shower while i had scentless soap on my body basically leaving me still feeling dirty after a long day at the beach the water turned cold !!! I was livid ! There was only one uncozy robe in the room that was reserved for two people. No slippers. The sink in the bathroom was clogged. The shower glass door was dirty.

Soap had no scent not in the shampoo conditioner body wash or lotion - had to write this one again !

The pillows are hard and huge we did not sleep well at all ! At least have a few different options of pillows.

We ordered room service, food arrived cold and did not taste good at all!

The staff was not pleasant felt like i owed them something.

Valet guys are the only good thing about this hotel ! They made us feel welcomed.

No background music at the adults only pool. The vibe was completely dull and boring. No vibe!
The bar at the adult pool was closed at 2 PM.

They provide you with cards to make sure you return their ugly pink towels. Discolored ugly stained pink towels. You pay $800 a night and they are concerned about towel theft !

Anyways, go somewhere else Not worth the money!

And please don’t write me a generic apology. I do not need it. I will not be back.

La atención puede mejorar mucho!!