结果 Hôtel 迈阿密

EPIC HOTEL

宾馆 • €€€

3.3/5

• 25 意见

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270, Biscayne Boulevard, 迈阿密, 美国

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双人床的价格为300美元起。

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成员的意见EPIC HOTEL

3.3/5

25 通知

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Jasmine

访问于四月 2024

Upon arrival, we discovered that our assigned room had a strong odor of cigarettes. We promptly informed the front desk staff and requested a room change. The clerk's response appeared indifferent and lacking in urgency. Initially, we were informed that no alternative rooms were available, but later, it was suggested that we could switch rooms if we were willing to accept a different view. In summary, our experience at the hotel was average, with service that did not meet our expectations.

Alina B.

访问于四月 2024

What a joke! This is definitely a 1 maybe 2 star resort. I have stayed at other kimptons and this one is laughable for the price. The customer service is eye rolling. The texts from customer service are so rude. My privacy sign is on and I asked for a few toothbrushes which I would expect a good hotel to leave in a bag outside the door but instead they knocked super loudly, brought not everything they were supposed to and woke up my kid. The response was - give better instructions. Is the privacy sign on not enough of an instruction? Then there is the tub with jacuzzi buttons that are old and rubbed out so one can’t figure out what each one means and so the tub kept turning on and off randomly and loudly while my kid was sleeping. Then the pool was closed due to a wedding and when traveling with a child for a 1 night stay, it would have been nice to know that using the pool wasn’t going to be an option that afternoon. Overall, I would stay at the JW across the street next time. Oh and allegedly I got an upgrade as a club member except I’m looking at a construction site and the “club” doesn’t exist.

Christopher T.

访问于四月 2024

Pretty epic indeed. Rooms were cozy and a good size. A little dusty, but nothing to complain about. Plenty of fancy sports cars up front and great views of the city. A lot of walkable eats and shops too. Excellent pools too with pool service. ????

Jenny V.

访问于四月 2024

No coffee maker in the room? Are you kidding me? I can’t think of a single hotel I’ve stayed in the entire WORLD that hasn’t had coffee in the room. Rooms are not very clean either. Cloth headboards have stains on them.

Important note: the water bottles in room are $10 each. They put them under the lamp between beds that covers the top of the bottle that has a little sticker with the price. We had a group of 10 people and no one saw it until over $150 was spent between all our rooms. Also - I had an almost full bottle and they took it and put an unopened one I had to then pay for again. Really sneaky tactic.

Staff is friendly. That’s the only positive I can share.

Justus B.

访问于三月 2024

Every single time I come to Miami I stay at the epic. Easily the nicest hotel in the city! Even if you are on the lowest floor you will have a phenomenal view of city, every single room is great with a spacious balcony. Angel at the front desk checks us in almost every-time and we are always met with great hospitality. The only issue I've ever had was my AC was out in my room (it was in my free upgrade to a king suite mind you), I called front desk and they had a repair man in my room and got my AC fixed in under 20 minutes. Definitely recommend this hotel to anyone coming to Miami!

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