CARNIVAL CRUISE LINES

J'ai voyagé à Miami avec ma famille pour une croisière qui a été annulé par Carnival 6 heures, avec cartes d'embarquement en main et bagages étiquetés. Une honte, aucun remboursement malgré des heures au téléphone et à envoyer des mails. Voici le courrier reçu en pleine nuit quelques heures avant d'embarquer. BOOKING NUMBER: R29MP6
SHIP: CARNIVAL SUNRISE
SAIL DATE: 12/18/2021
Dear Carnival Guest:

Thank you for your patience while we processed all bookings that required a vaccination exemption for your sailing.

We have received a vaccine attestation and/or exemption request that indicates that either you, or a member of your traveling party, will not be fully vaccinated at least 14 days prior to sailing. As you know, exemptions are very limited and capacity-controlled based on the total number of vaccinated guests projected to be on your sailing. Unfortunately, we have reached our limit and are not able to clear your booking to sail. We sincerely apologize for this disappointing news. The reservation for all guests booked in your stateroom will be cancelled and a full refund will be processed to your original form of payment.

We remain optimistic that requirements for cruising from the U.S. will continue to evolve and our approach to future sailings will become more flexible. We hope you will consider rescheduling your cruise as we have ship itineraries open through 2024. To reschedule, please contact 1-800-CARNIVAL, your Personal Vacation Planner or your Travel Advisor.

All of us at Carnival appreciate your understanding and look forward to welcoming you aboard in the future.


Sincerely,


Arlene Brown
Senior Director, Guest Care