HOTEL ROBINSON ^{* *}

Had the most horrifying experience staying in a hotel ever.

Customer service:: On the day we arrived, there was no electricity between 2 pm and 11 pm in their building and some parts of the neighborhood. This was due to a local powercut. And, we were told that it is uncommon. Understood. As a result, there was no water supply either. They did not have a basic generator to keep the emergency light and water supply running. It was pitch dark to even find your way into the hotel. When I talked to my booking agent to rebook in another hotel, we were told that the money has been transferred to hotel and so they need to refund to rebook elsewhere. Per agent, the hotel reception was not picking the call. When I conveyed this to the hotel owner, he started to scream and didn’t seem to have control over his own behavior. He then threatened to throw us out in the middle of the night, knowing that most hotels were sold out during this time of the year. I was tempted to file a police complaint for his behavior but I didnt want to ruin my vacation. Even if you dont make much of the incident, beware of the business owner’s attitude. Remember, this situation could have easily gone very bad. But, I must mention that the receptionists were kind and they all apologized for his behavior.

Hotel building:: This hotel shares space with about a dozen hotels in the same building (see photo). As an example, the same floor may have 2 or more hotels with about a dozen rooms each. When you enter, you walk past a hallway with three or more trash cans to get to the hotel. Something that we are not used to in the united states.

Room:: Very small hotel room and bathroom. For this part of the world, the hotel room size may be normal but definitely not the bathroom. There are no coffee machines or microwave in the room. There is one in reception. Coffee is not complimentary. They do have an arrangement for a room service to order food/beverage from a limited menu.ON A POSITIVE NOTE, they do clean the rooms everyday.

Location: Yes, this is very close to Roma termini. But, if you are a tourist, you are most probably going to do a trip through “get you guide”, which is cost and time effective. Their bus trips start near piazza del poppolo, which is a 30 minute walk from this place. We had to take a cab each time. Also, due to the proximity to the station, the street is congested and unclean. Southeast side of roma termini seems to be cleaner and well kept, probably due to the presence of the government offices

Ok.. ok fuimos con miedo luego de haber leído todas las calificaciones, pero también notamos que todas las malas opiniones tenían más de 3 meses, todas las siguientes eran buenas, así que decidimos darle una oportunidad ya que estaba dentro de nuestro presupuesto.
Ahora mi experiencia, al llegar el señor que nos atendió, muy serio, pero amable, la habitación vieja, pero limpia, el aire funcionaba, el baño un poco de olor a caño, pero nada insoportable... al otro día salimos a pasear, dejamos la habitación, cuando regresamos nos habían limpiado la habitación, yo había dejado ropa tirada, la persona de limpieza dobló y guardo mi ropa en un clóset, dejo todo impecable, pasamos otra noche, al día siguiente hicimos el check out, había en recepción una señora super amable, platicamos un montón, nos dijo que dejemos nuestro equipaje ahí que ella nos lo cuidaba, nos fuimos, regresamos 5 hs después, todo estaba bien. Realmente nada que objetar , al contrario muy agradecido y recomiendo ampliamente ( por supuesto hay que tener en cuenta lo que estás pagando, no es un 5 ???? ) pero por su precio si se merece la calificación de 5 ????.
Gracias

Everyone was kind and professional...they spent time giving us direction's and made sure we were safe...good place

Siisti, mutta huoneessa ja kylpyhuoneessa mustaa hometta ja pyyhkeet ohuita. Hyvä ilmastointi. Sijainti erinomainen juna-aseman vieressä. Ystävällinen palvelu, tunsimme itsemme tervetulleiksi. Mukava pikku paikka ????

That was the best hotel we have found together with my mother and brother during our Italy tour. Sincere and friendly approach of the stuff and clean rooms were very distinctive. Thank you for the hospitality! Highly recommended!