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5/5
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Our travel booking service made a mistake on our reservation. When this type of thing happens there isn’t much a hotel is able and/or willing to do. A very special thank you to Ania and the amazing front desk team for coming up with a solution that made us very happy.
Another special thank you to Ben and the rest of the concierge team for helping us navigate the Roman dining scene so well. They listened to our very specific desires and were able to get us nice tables at some wonderful dining venues.
Everyone else including the super friendly doormen, the amazing restaurant and room-service staff, and very detailed housekeepers were all great. They religiously went out of their way to provide a very subtle and high level of service.
You know you’re in a great place when the hotel knows what you might need before you do. Things like umbrellas, waters, coffee and other amenities seemed to suddenly appear just at the right time throughout our stay.
We were very impressed that they cater so well to family travel. Our eight year old twins felt very special with all the lovely attention, fun surprises, and of course the all-important stuffed toys.
Lastly, do not miss the spa. It’s so nice and relaxing. Fantastic way recharge batteries before and evening stroll in this wonderful city.
This is our first stay at a Rocco Forte hotel and it has certainly made us big fans of their brand and we look forward to many future stays.
@Johnny Spano: thanks to you!!!