AX SUNNY COAST RESORT & SPA

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Great self-catering apartments. Also has a lido and spa.

Couple with 16Year old teen stayed for 6 days in October 2023 in an appartment with one sleeping room and one sleeping couch.
The spacey Appartement was located in 6th floor, equipped with 4x tableware, kettle, toaster, pots and pan. As well cleaner, fresh towels and sponge were in the kitchen. Bathroom contained body care products and one set of shower towels. The appartment was tidy, but not 100 % clean. Basically the accommodation was practically but "well used".
The pool area is the same, you have everything you need, but it passed its best days. You have access to the open sea via stairs from the pool area. The staff of AX Sunny Coast is very kind and helpful, we always found someone at the lobby. Additional demands like an extra blanket, replacement of pool towels or print out of boarding passes had been immediately realized. The bus station Luzzu is in front of the hotel, good for using the public transportation but of course, you defenetly hear street noise (from living room and balcony, the sleeping room is calm and dark).
Overall our stay was its price worth, the hotel is a budget accommodation but you will really not miss anything there. I would recommend it to friends that like to see and visit Malta and where the hotel is mainly the hub to sleep but not to those who search for a club holiday.

Our recent stay in room 702 a self-catering 2-bedroom seaview apartment in this hotel was a mixed experience. The highlight of our accommodation was undoubtedly the seaview and the pool area, which created a serene atmosphere for our holiday.

However, our overall impression was significantly hampered by several unfortunate issues. The most troubling was the discovery of a troubling nest of ants in one of the bedrooms, with ants even venturing onto the bed. This not only disrupted our sleep but also made us feel very uncomfortable. To their credit, the hotel’s reception staff promptly responded to this problem by arranging for us to sleep in a different room (413) for one night while awaiting action from housekeeping. They did their best to mitigate the situation, which was appreciated. However, our positive experience was marred by an encounter with the manager the next day.

The manager’s response to the ant issue left a lot to be desired. Their attitude was disappointing, and they spoke unprofessionally about their staff’s efforts to resolve the problem. Despite this, the manager did grudgingly provide a 25 euro restaurant voucher as a gesture of goodwill, which was a small consolation for the inconvenience we experienced.

As if these issues weren’t enough, upon returning to our original room, we encountered a new problem. The toilet in this room malfunctioned on the second last day and remained out of order for the whole day, forcing us to navigate seven flights of stairs for basic necessities. Furthermore, the toaster in the replacement room (413) that we spent one night in temporarily repeatedly tripped the room’s electrics rendering it unusable. This added to the list of maintenance and functionality issues we faced during our stay. In addition we noticed an electrical socket next to the mirror in one of the bedrooms in 702 was hanging off the wall and needs fixing.

In conclusion, while the seaview and pool area were stunning, our stay was marred by the ant infestation which still persisted although to a lesser degree after we returned to the room, unprofessional behavior from the manager, and a series of maintenance issues. The hotel’s reception staff tried their best to assist, and the 25 euro voucher was appreciated, but the overall impression of our stay left much to be desired. There’s potential here, but improvements are needed and lessons need to be learned on how to exceed guests expectations and to remember treat lower ranking staff with respect at all times.

L'hôtel est propre ainsi que les chambres le personnel est très agréable et compréhensif rien à dire très satisfait