AX THE PALACE
宾馆
€€€
4.6/5
2025
推荐
2025
豪华的城市酒店，设有餐厅、露台和无边泳池，提供舒适的客房和套房。
这家豪华酒店位于斯利马（Sliema）的居民区，坐落在一条宁静的街道上，提供 148 间舒适宜人的经典客房，其中包括六间设计出众的套房。这些套房根据不同的色彩和主题来设计，例如 "音乐 "套房配有一个电池，可以在房间里玩游戏。房间的另一个惊喜是位于房间第二层的超大设计游泳池和露台，当您在水里的时候，可以欣赏到斯利马（Sliema）美丽的景色。
你知道吗？ 本评论由我们的专业作者撰写。
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成员的意见AX THE PALACE
4.6/5
60 通知
质量/价格比
地点
洁净度
设置/氛围
服务
以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
访问于十月 2023
Large luxury hotel situated just off the high street in Sliema, not well signed. Big room, very clean and modern. Small balcony with a ' glimpse' of sea but mainly rooftops. Lovely rooftop pool and terrace with bar. Small cafe/bar at side of the hotel. Staff pleasant and efficient. Did not eat in so can not comment on food. For price paid felt that breakfast should be included. Lacked personal touch.
AX THE PALACE
经理
26/10/2023 à14:08
Dear Lynn Jones,
We wish to extend our thanks for the encouraging review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about our staff are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the encouraging review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about our staff are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
访问于十月 2023
First of all, I do not think this is a 5 star hotel. It is not worth the price. We stayed there for 1 week and we were disappointed because of the following:
1.- Airport shuttle: we asked the hotel to organise it, highlighting that we needed a car seat / booster for a 3yo kid. The hotel just sent a cab, from a local company called ecabs, charging us almost double comparing to the cab's company fee. OK, this is normal practice, however, the driver was not there on time and the car seat was broken or he did not know how to use it. Thus, we could not use the car seat. This is very dangerous and we were quite worried. And maybe it is not even legal in Malta?
When we complaint at the front desk, the person there said this was the cab's company fault and she did not care.
If I ask a 5 star luxury hotel for something (regardless of whether the hotel has its own vehicles or that it hires them from one company or another), I expect to receive a service from a 5 star luxury hotel.
Of course we did not ask the hotel to organise our return to the airport.
2.- When we (3 yo kid, 7 months pregnant woman and I) arrived at the hotel, with bag-packs, suitcases, stroller, etc... No one helped us! The saw us struggling with the luggage and did nothing. We were quite shocked.
3.- We had booked a room (weeks ago) and requested and extra bed for the kid. When we arrived, not before, they said that the extra bed did not fit and that we had to see other options. We had to go and see other rooms and agree on the solution. Couldn't the hotel have checked when we booked it weeks ago?
5.- Restaurants at the hotel: you have Temptasian, which is not bad, and the other restaurants offer average pasta, pizza, some meat and some fish. Nothing special.
6.- Breakfast: very poor breakfast for a 5 star hotel. Only 1 out of 6 days we could get free-lactose milk. Pastry not good at all. In general, few options. I can not compare what I got there to what I am used to see in other 5 star hotels.
7.- TV channels: we expected more.
The location, if you want to go around Sliema, is good.
With regards to the views, I can not complaint because Sliema is what it is. Buildings and cranes everywhere, so we already knew it.
The small rooftop pool is nice as well, although it used to be crowded.
Majority of the staff was friendly and willing to help.
My biggest criticism is that if you go to a 5 star luxury hotel, you expect to receive the best service and you pay attention to the detail. In our case, the hotel did not meet our expectations.
1.- Airport shuttle: we asked the hotel to organise it, highlighting that we needed a car seat / booster for a 3yo kid. The hotel just sent a cab, from a local company called ecabs, charging us almost double comparing to the cab's company fee. OK, this is normal practice, however, the driver was not there on time and the car seat was broken or he did not know how to use it. Thus, we could not use the car seat. This is very dangerous and we were quite worried. And maybe it is not even legal in Malta?
When we complaint at the front desk, the person there said this was the cab's company fault and she did not care.
If I ask a 5 star luxury hotel for something (regardless of whether the hotel has its own vehicles or that it hires them from one company or another), I expect to receive a service from a 5 star luxury hotel.
Of course we did not ask the hotel to organise our return to the airport.
2.- When we (3 yo kid, 7 months pregnant woman and I) arrived at the hotel, with bag-packs, suitcases, stroller, etc... No one helped us! The saw us struggling with the luggage and did nothing. We were quite shocked.
3.- We had booked a room (weeks ago) and requested and extra bed for the kid. When we arrived, not before, they said that the extra bed did not fit and that we had to see other options. We had to go and see other rooms and agree on the solution. Couldn't the hotel have checked when we booked it weeks ago?
5.- Restaurants at the hotel: you have Temptasian, which is not bad, and the other restaurants offer average pasta, pizza, some meat and some fish. Nothing special.
6.- Breakfast: very poor breakfast for a 5 star hotel. Only 1 out of 6 days we could get free-lactose milk. Pastry not good at all. In general, few options. I can not compare what I got there to what I am used to see in other 5 star hotels.
7.- TV channels: we expected more.
The location, if you want to go around Sliema, is good.
With regards to the views, I can not complaint because Sliema is what it is. Buildings and cranes everywhere, so we already knew it.
The small rooftop pool is nice as well, although it used to be crowded.
Majority of the staff was friendly and willing to help.
My biggest criticism is that if you go to a 5 star luxury hotel, you expect to receive the best service and you pay attention to the detail. In our case, the hotel did not meet our expectations.
AX THE PALACE
经理
25/09/2021 à20:55
Dear M MT,
We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations.
Your feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests.
Your information has been forwarded to the relevant department heads for due consideration and possible implementation.
We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.
Sincere regards.
Ludgarda Schembri
Manager – Online Reputation
We take this opportunity to thank you for the review and feedback and regret we may not have fulfilled your expectations.
Your feedback to us is very important, as it is only through our guests’ guidance that we can formulate the best experience possible for our guests.
Your information has been forwarded to the relevant department heads for due consideration and possible implementation.
We do hope that the island experience met your expectations and hope you will consider returning to one of our 7 AX Hotels. You may contact us on the various social media platforms including our website.
Sincere regards.
Ludgarda Schembri
Manager – Online Reputation
访问于十月 2023
Great experience here. The service was great and all staff were helpful. Will definitely recommend this hotel.
AX THE PALACE
经理
26/09/2023 à19:52
Dear Uzo Echeruo,
We wish to extend our thanks for the excellent rating.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the excellent rating.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
访问于十月 2023
Truly a 5-star experience. We could tell right away when Simba checked us in after 20 hours of traveling, seeing his smile and warm, friendly personality, that we would have an outstanding stay.
We couldn’t have been happier with our welcome drinks and room ready early for us.
The room and view was incredible, beautiful balcony and perfectly clean.
It was so nice to go down to the cafe every morning and be served lovely cappuccinos by Marko! He was such a great person to talk to and remembered us every day.
We will definitely be back to lively Sliema as we have family here, and we will definitely stay here!!
We couldn’t have been happier with our welcome drinks and room ready early for us.
The room and view was incredible, beautiful balcony and perfectly clean.
It was so nice to go down to the cafe every morning and be served lovely cappuccinos by Marko! He was such a great person to talk to and remembered us every day.
We will definitely be back to lively Sliema as we have family here, and we will definitely stay here!!
AX THE PALACE
经理
11/10/2023 à19:22
Dear Marcy,
We wish to extend our thanks for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about Simba, Marko and the room are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the excellent review.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
Especially your comments about Simba, Marko and the room are appreciated.
We do hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send sunny regards from Malta,
Ludgarda Schembri
Manager – Online Reputation
We wish to extend our thanks for the rating contribution.
It is a pleasure to read that our efforts have helped to tick most of your boxes and may have even helped to make your stay a successful and memorable one.
We hope you will consider returning to our AX brand as well, in one of our other 6 properties and various outlets on the island – you may feel free to contact us by referring to the various social media platforms including our website.
Until then, we send our regards from Malta,
Ludgarda Schembri
Manager – Online Reputation