GRAND HOTEL EXCELSIOR * * * * *
宾馆
€€€
3.9/5
2025
推荐
2025
物有所值的酒店，拥有宽敞的客房、美食自助餐、可爱的泳池和私人海滩
A quelques centaines de mètres de l'entrée de la vieille ville, le confort d'un 5 étoiles à des prix accessibles.Au programme, des chambres spacieuses, des terrasses donnant sur la mer avec des vues parfois impressionnantes, deux très belles piscines, une intérieure et une extérieure, et un accès direct à la mer via une mini-plage privée.酒店的其他特色包括：在一个可俯瞰大海的露天空间内提供的自助餐和众多的咖啡厅，这些咖啡厅为酒店赢得国际客户的青睐做出了贡献。
你知道吗？ 本评论由我们的专业作者撰写。
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成员的意见GRAND HOTEL EXCELSIOR
3.9/5
78 通知
质量/价格比
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服务
以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
访问于十月 2023
Incredibly old hotel and not worth the money they charge, maybe this was a five-star hotel twenty years ago, but now 3 stars at best.
Corridors stink of mold and damp, bathroom in room stinks of sewage. furniture and decor old, AC is useless never got the room below 24c. Much better options in Malta
Corridors stink of mold and damp, bathroom in room stinks of sewage. furniture and decor old, AC is useless never got the room below 24c. Much better options in Malta
GRAND HOTEL EXCELSIOR
经理
17/10/2023 à16:19
Dear Esteemed Guest, Thank you for your sincere feedback, Your comments have been noted and will be discussed further. Looking forward to welcoming you at the Grand Hotel Excelsior. Kind regards, Abir
访问于十月 2023
Luxus pur und Freude.
GRAND HOTEL EXCELSIOR
经理
18/10/2023 à16:39
Dear esteemed guest, thank you very much for your feedback, and for appreciating our facilities. We look forward to welcoming you back at the Grand Hotel Excelsior in the future. Yours sincerely, Teodora
访问于十月 2023
This is not a 5* hotel, 3 perhaps. The rooms and hallways at the lower pool level (level 1) smell moldy and the bed linens were humid. I would not pick any rooms at that level.
That said, the hotel staff were very diligent and helpful in finding another room that would suit our needs. Too marks for the staff at the front desk.
English breakfast is not very good.
That said, the hotel staff were very diligent and helpful in finding another room that would suit our needs. Too marks for the staff at the front desk.
English breakfast is not very good.
GRAND HOTEL EXCELSIOR
经理
17/10/2023 à15:50
Esteemed Guest, Thank you for your sincere feedback, Your comments have been noted and will be discussed further. Looking forward to welcoming you at the Grand Hotel Excelsior. Kind regards, Abir
访问于十月 2023
Lovely hotel great position, friendly helpful staff. Small man made beach and huge pool.
GRAND HOTEL EXCELSIOR
经理
17/10/2023 à15:48
Esteemed Guest, Thank you for your sincere feedback, we are glad to hear you enjoyed your holidays with us. Looking forward to welcoming you at the Grand Hotel Excelsior. Kind regards, Abir
On arrival we had to wait 5 hours before we were allocated our 'Deluxe Room', which if it was Deluxe, I would hate to see Standard. The room was tired and dated, mattresses stained, pillows useless, shower was over the bath, accompanied by a rank shower mat, and the water pressure so weak it took 20 minutes in the shower just to wash my hair. Second day there was no water!! There was major water pipe burst. Unforeseen for the Hotel, however, their response was dismal. It wasn't until 12 hours later I was offered a shower in the Spa. No compensation offered.
Around the outdoor pool area was dirty, the staff, catering with food and drink, hadn't got a clue. You could wait 1 hour for a bowl of salad and portion of chips.
All I can say good about our trip to The Grand Hotel Excelsior, Malta, was the weather was magnificent.
Thank you for taking the time to review our hotel after your most recent stay, our sincere apologies for inconvenience you have experienced due to an extreme urgent maintenance works, we are very surprised by this statement that no compensation was offered, I have received your feedback through your tour operator representative and took immediate action, apology letter and complementary treat were sent to your room, and your request was accommodated, when the unexpected and exceptional issue of maintenance has occurred, we sent a water shut off notice to the rooms affected, right after water was restored we sent another letter to inform you and our guests that water was back and as a signal of apology we have offered compensation, you have accepted our dinner for two persons including wine and still water which was booked by you for next day 15/10/2023 at 19:30, we have asked you after that and you seemed satisfied, grateful and understanding. we have worked tirelessly to make every guest comfortable during the few hours of maintenance, while most of our guests were cooperative and understanding, It is not clear to understand the purpose of the severe comment from you that contradict your words while you were here.
Thank you once again.
Kind regards,
Abir
Guest Relations Executive