CALISTOGA INN

We had a lovely evening at Calistoga inn.
The restaurant has a lovely ambiance and offers a nice outdoor seating area with fire pits although we opted to sit inside. Alex looked after us he was really attentive and helped us with wine recommendations. The food was exceptional we ordered beef short ribs, paella and Mac & cheese on the side and we were definitely not disappointed!
The beef meat was so tender, the paella was a generous portion size and the Mac & cheese was some of the best we've ever tasted, it was served with bacon bits in.
Highly recommend!

The lady up front was very rude and the rooms were small and cold.

Beautifully crafted as only one can admire from outside @ the backyard botanical creek (which in itself is a sight to behold) or even the inconspicuously nestled bus stop for that matter. I'm sure from inside The
Experience would be infinite. It's always alive with laughter and joy and the conversations that drift by are positive and intelligent. It's always a pleasure to await my commute through Calistoga. I'm sure this is as to why my Daughter LaJade looks so happy. Thank you Calistoga

My husband and I experience the WORST stay of our lives here. What’s worse is the owners’ refusal to make anything right. Soon after we arrived and were hoping to relax next to the fire, a noxious odor began to infiltrate the cottage. We contacted the innkeeper, who came in and immediately agreed that there was a bad odor coming from the fireplace. She suggested changing to another cottage, which emitted the same noxious odor as the first cottage we were staying in. She said the fireplaces had recently been serviced. We think some harsh chemical was used to clean or service them. The innkeeper suggested that we spend our vacation time finding a cottage that didn’t have a smell, while she attended to other things. That should have been her responsibility. We ended up having leave the windows open all night along in December!

We contacted the inn after our stay and they said they acknowledged that there was a foul smelling odor, but said “It's our sincere hope that our offer of a different cottage and the complementary wine will demonstrate our dedication to ensuring your future experiences with us are delightful and stress-free, in line with the visits you've had in the past.” They offered us a cheap bottle of wine to compensate for a cold, stressful, toxic night. The offer for a “different cottage” was no offer at all: we tried another cottage and it was just as foul smelling due to the fireplaces being serviced. And the innkeeper did not assist us with finding another cottage because she was too busy.

This place used to be beloved to us. This experience has caused us to do further research in the Cottage Grove Inn business to see if we were not the only ones who has experienced this. We read reviews on various sites. Several guests have left negative reviews recently. Some of these complaints are very alarming, such as non-compliance with ADA rules, faulty smoke and carbon monoxide detectors that required a 911 call and a visit from the fire department, fraudulent credit card charges, poor management, customers feeling they were treated rudely by the manager, and an extreme decline in quality in the last year, charging more and offering less.

It appears this business has undergone a change in ownership in the last few years, being purchased from its longtime owners. As returning and longtime customers, we (myself and my husband) feel that we have been disrespected and treated poorly. We hoped that we would be treated with more respect with an offer for a resolution due to this incident. We are reporting this Inn and its owners to the Department of Consumer Affairs and the California Department of Public Health.

For your own health and well-being, we advise to stay away from Cottage Grove Inn.

Stopped in for a drink and a pizza, wonderful service and the prosciutto pizza was amazing.