THE RITZ CARLTON, HALF MOON BAY

If you are checking in do your best to avoid Connor at the front desk. As others have mentioned before he will discriminate against you. Im not sure if it is because we are Asian or what. He had us pay for an upgrade promising that it would be ready in 15 minutes and telling us it would be in a certain location. Almost 2 hours later we still were not in the room. I had to go to the front desk 4-5 times

I think he runs this scheme where he claims to be contacting the cleaning crew but is really just talking to himself. He even went to the back room to "check on it". I think its just a game he pulls on people

When we got to the room it was the room type he promised but it was all the way down the hall in the worst spot and nowhere near to where he promised. The cleaning crew didnt look like they had been contacted and almost every other room of the same type was unoccupied. Thankfully after contacting them, the manager KJ made it right.

Every other time we have been here we havent been haggled being platinum elite but Connor definitely decided to make it difficult

Otherwise, everything was great, i know everything cant always be perfect. My wife and i love visiting the Ritz Carlton Half Moon Bay and will be back. Hopefully Connor will no longer be here

UPDATED - I was super happy to have the hotel reach out to me and make things right. Everyone makes mistakes, and it was just one front desk person who caused all the problems. EVERYONE else was great, apologetic and helpful after posting what happened. The Ritz HMB is a class organization that took care of this mistake and I am again and very happy and loyal customer and plan to be for many more years. THANK YOU FOR RITZ HMB.
Just had the worst experience of my entire career staying at this hotel. I’ve been staying there for almost 10 years bringing my daughters, my mom and myself for my birthday. Today was my daughter‘s birthday and one of the front desk managers. He claimed to be the front desk manager, but was not. Refused to check us in because I did not have my drivers license. I had other forms of ID. I had already checked in on the Bonvoy mobile app. I’m a titanium elite member. There was absolutely many ways to accommodate me. But instead he told me he would not let me stay at the hotel, and turn us around and we had to drive over four hours back home because he was a jerk. Also he treated me poorly because I was dressed in a hoodie and sweatpants because I was comfortable driving. I watched him talk to other people in sports coats in a completely different manner. The hotel called to say they were sorry, but really didn’t seem to mean it. I don’t think I’ll ever be staying at this again. The location and hotel is dated. The rooms are dated. And unfortunately, the staff that used to be great has now turned into jerks. This guy at the front desk was the perfect epitome of who you would not want to have working for you. So we wasted my entire daughters birthday and she’s completely devastated. Thanks Ritz. Not.

The valet parking is ripoff.

Had an amazing time spent at the Ritz Carlton in half Moon Bay. Girl time is always a mess with my oldest daughter had a nice time walking around and enjoying the freshly oysters while memorizing the ocean and having a cocktail. Very nice ambience, quiet relaxing they must do when you’re in the area.