PALACE HOTEL ^{* * * *}

Great place to wear your fancy pants. My last visit was just to their event space, which was very spacious and obviously lovely. Fidi is kinda dead since the pandemic, but if you've got a conference at Yerba Buena, Palace could make sense.

As hotel guests, you are supposed to reserve a table for breakfast on the weekend. Unfortunately, nobody informed us beforehand, and this is the first time I have encountered such a bizarre policy at a 'Luxury Collection' hotel. While we were waiting(circa 15-20min), more than half of the tables were unoccupied. The situation remained the same once we were seated and had dined. Additionally, there was no fresh-squeezed orange juice; it was served from a plastic package.

很古典並且很漂亮的飯店，附近就有公車站，麥當勞，還算方便。

Fancy and good location with easy Bart access

My stay is not over so I may reverse or increase the rating, as I feel they have a lot to offer. I just have to document a quick incident.

I went to the atrium to ask if continental breakfast was complimentary. The hostesses checked my room, did not say if it was complimentary or not, but led me to a seat. This made me believe it was included in my room fare. It was not. I recieved a bill of shocking 50 USD at the end (only shocking because I wasn't expecting it). I tipped 20% because coffee service was good, but you can definitely get much better meals for that price in San Francisco. The food fare was extremely standard (not even freshly squeezed orange juice or eggs benedict). I politely inquired with the hostesses about the confusion, but they insisted I had never asked them if it was complimentary, and said 'we were both here so YOU must be wrong'. They gave me dirty looks and was overall unpleasant and unhelpful. I really don't care to have a breakfast bill reversed, but a little grace from the hostesses would have been lovely for a hotel that is supposed to feel luxurious. I have been and will continue to be extra kind to the workers here as I know they are unionizing. Being treated so rudely left me feeling absolutely awful, for which I want to give 0 stars.

The are definitely better was to spend 50 dollars, such as a locally owned cafe or tips to hotel staff that actually cares for customer experience. I recommend the nearby The Grove for breakfast.

Update*
I went to the Pied Piper for dinner and it was absolutely delicious and service there was just excellent. So it has redeemed my visit somewhat.

This beautiful hotel in a great location would be an easy 5 stars if I did not meet any rude hotel staff!