THE RITZ-CARLTON NEW ORLEANS

Amari is the best bartender - makes the best Hurricane by far that I had in New Orleans! The crab beginets are absolutely to die for - even more so with the Tabasco sauce at Amari's recommendation! Rooms are very clean and comfortable. Hotel staff really do go above and beyond!

I don't know why this hotel got 4 stars. The location is good, but the hotel room itself is really old and smells musty. When I checked in, the room looked cleaned, but a pair of boots were left in the closet and a thank you note to another guest was left in the room with chocolates. When I told the front desk, they acted like nothing was wrong. Then today after I checked out, I was charged for using their snack bar for close to 100 dollars! They fixed it, but I doubt that someone was not completely checked out of that room when they gave me the room. The phone in the room didn't even work and when I told a front desk person, she responded, "I don't know," and that was it. The first day, the bathroom sink was clogged. The hot and cold water handles of the sink are messed up, so even when you turn on cold water, hot water comes out. DO NOT STAY AT THIS HOTEL!

The cost of the hotel did not meet the level of service needed to justify it. The Ritz experience didn't exist here, outside of Kevin who is the reason for a 3. Kevin went above and beyond to assist our organization. Most of the time, I was met with attitude from team members. I waited 10 minutes to get my luggage from the concierge. The iron had a weird white substance that oozed out of it and ruined my shirt. I talked to 3 people about it, it was never resolved. The rooms were dated and underwhelming.

My daughter married in the hotel. All of the staff made the event so memorable. We had a welcome party in the lounge with a signature cocktail. From start to finish we wish we could do it all over again. Thank you Emily and the staff at the hotel.

Their beignets were delicious!!!!