HILTON GARDEN INN NEW ORLEANS FRENCH QUARTER / CBD ^{* * *}

In a hurry trying to get my 81 mom with aggressive cancer to NOLA for the weekend as part of her travel bucket list and missed checking reviews. Tried to get early check in, explained situation and that we were traveling several hours and she would need to rest on arrival, it was a hard NO. I understand they are sold out but start cleaning at check out, could they not have put her room at top off list? I even offered an early check in fee. Waited until 4, checked in, we paid for park and stay and when we went to park was told by garage attendant valet was only option for hotel guests, we had her mobility scooter and said we would need access still told we could not self park and forced to turn over keys. Mom took a brief nap went down for dinner. The restaurant was closed, and nothing on website indicated this there was a small sign to the side of the front desk. I chose this place because of self park and car access and ability to dine in hotel due to her frailty and getting around. Went down for breakfast $9.95 for bread items, no hot food just toast, bagels, beignets, and some cheap pastries. No cereal, no yogurt, no fruit. She asked if she could purchase a single bagel and told NO. NO empathy or help feom any desk staff, they were polite and not rude but unwilling to assist, or offer alternatives (like breakfast restaurant across the street I was not originally aware of. The only positive is unlike other reviewers are room was relatively clean. Outside of that the place is unyielding and a complete Sh☆t show. Never again.

Loved New Orleans. Close to many restaurants.

My room was pretty nice but it does need a little bit more lighting in the room it's a little on the darker side for my preference. I did not find the service to be very good, the front desk clerk that was there at the time was not pleasant didn't greet or acknowledge my presence until I said something first. My experience with valet parking attendents upon my departure was really horrible and upsetting especially because it cost $50 a night for valet parking at the hotel. I was ignored by the parking attendents who saw me and left me standing there in the cold waiting for assistance for them to bring my car and there were no other customers there at the time. I stood in the cold for 10-15 minutes waiting for valet assistance and they were not busy at all. The young man (he might have been from Africa perhaps not sure) the parking attendant when we arrived to check in that evening was very pleasant, loved his mannerism. I have status with the Hilton properties but I would probably never ever stay at this particular Hilton property ever again due to my experience with valet and the lack of customer service from their front desk clerks.

Nice. Not terrific. The parking garage is more akin to a driving test. It's tight. Go high. Have some fun. Rooms are in a dire need of a refresh. Bathrooms have damaged ceilings and peeling walls. Not a good look. Staff. Forced pleasant at best.

Posizione eccellente per visitare la città. Le camere sono di qualità inferiore rispetto ad altri Hilton Garden Inn. Soffione doccia con getto mal funzionante, odore di chiuso nella stanza, capelli in uno degli asciugamani.
Bella la vista dall'ultimo piano.
Nel nostro caso il prezzo è stato comque ottimo soprattutto in relazione alla posizione e se come nel nostro caso non si ha l'auto visto il costo del parcheggio molto alto.