NEW ORLEANS MARRIOTT ^{* * *}

Good rooms, awful service from hotel staff. Good service from food staff.

Great rooms great pool great location.

There was a misunderstanding on my departure date. Instead of calling me to confirm my checkout date when they noticed my room was full of belongings like keys and jewelry, they packed up my room, kept my keys and charger, and disposed of all my jewelry that I just bought to honor my dead ex girlfriend who just passed away.

I had planned to extend my stay by 4 nights, and when asked if I could get one night comped for my troubles, the manager Eddie offered to comp me the $20 destination fee. I don’t think he understood how insulting that is given my bill was $450 and nobody ever explained to me the hidden fees like $65/night incidentals, which apparently when multiplied by two equals $101…

Their math ain’t mathin and it’s shady. The security guard kept giving me an attitude and telling me to calm down and sucking his teeth at me in disgust.

The manager gave me approval to swim for an hour to calm down. The security guard, after I had asked three people for him to stop approaching me at all, interrupted my work out to ask me for my information. When I said “can it wait” he sucked his teeth at me and repeated what I said verbatim in a mocking tone.

Large black dude with a bald head, beard, and the inability to speak to frustrated guests with any tact at all. He needs to stop having guest-facing jobs.

The manager couldn’t make it right except for offering me $20.

I spent 3 hours trying to get my art back. Nothing was done to make it right.

I will not be back and I will stop recommending this brand.

Make it right y’all. Seriously.

BEWARE OF HIDDEN CHARGES!!!
When I checked out, I was charged for gift cards that I was supposed to be given at the time of check-in, l never received them, but was still charged and they refused to reimburse. Also, they charged me for a breakfast that I never had. The morning front desk receptionist said she couldn't help, she couldn't get a manager on the phone, asked me to come back in the evening, the one in the evening found the receipts took it to the restaurant and found out that they charged the wrong room, they gave me a new invoice with the refunded amount. A month later, I never got the refund!!

Great place, great location and a great view from the rooms.

This Marriott hotel is in the middle of the action around New Orleans French Quarter and the mix of unique restaurants and bars. I will come back here.

I loved everything about it. The rooms, the service, and the location