SONESTA ES SUITES NEW ORLEANS CONVENTION CENTER ^{* * *}

My recent 8-night stay at Sonesta ES Suites New Orleans Convention Center was an absolute delight from start to finish, thanks in large part to the exemplary service provided by the General Manager and his dedicated team.

From the moment I arrived, I was greeted with warmth and hospitality that set the tone for the entire stay. I was also pleasantly surprised to find that I had been upgraded to a spacious suite. The suite was not only impeccably clean but also incredibly comfortable, with a generously sized living room and kitchen area. This setup was perfect for me as I had to work remotely from the room throughout the week. The large desk provided in the living room area was a godsend, offering ample space for me to spread out and be productive.

During my stay, I encountered a slight hiccup with a package I had arranged to be delivered to the hotel. Despite the tracking information indicating its delivery, the package seemed to have vanished. However, the response from the front desk team was swift and attentive. I must commend the General Manager Taylor Inscoe for personally stepping in to resolve the issue. Not only did he ensure that a replacement item was promptly ordered for me, but he also personally delivered it to my door. His proactive, thoughtful, and empathetic approach to the situation immediately put me at ease and made me feel extremely valued as a guest. I’ve had lots of trips around Europe and North America, and I have to say, I’ve seen this level of hospitality or customer satisfaction at only a few places.

Throughout my stay, the staff continued to impress me with their professionalism and dedication to ensuring that my experience was perfect. From offering local recommendations to promptly addressing any inquiries or requests, they consistently went above and beyond to exceed my expectations.

Overall, my experience at Sonesta ES Suites New Orleans Convention Center was nothing short of exceptional, and it is undoubtedly thanks to the exceptional leadership and dedication of the General Manager. Once again, thank you Taylor! I wholeheartedly recommend this hotel to anyone seeking a memorable and hassle-free stay in the heart of New Orleans. I will certainly be returning, knowing that I will be in the hands of a team that prioritizes customer satisfaction above all else.

It’s was in okay hotel it worked it wasn’t anything fancy or the greatest matters I every slept on but it was spacious enough and clean enough for us for the 4 night we stayed definitely could work on there cleanliness 15 minutes too French quarters and Jackson square

This establishment is not managed well. They misrepresent their offering. The facility is in complete disrepair, and the vallet parking they advertise is a complete lie. Their staff is miserable, and I would not recommend this hotel at all.

The Staff was THEE BEST! ????????????????

Left one of my belongings in the room and was told it was found and would be in the safe. called the next day and apparently it was gone. i was lied to and one of staff took my belongings. very disappointed