SONESTA ES SUITES NEW ORLEANS CONVENTION CENTER ^{* * *}

Worst hotel experience I’ve ever had! Do NOT book here!!
The rooms look nothing like the pictures on their website, the room smelled liked urine and musty/ stagnant. We didn’t feel safe at all, the door didn’t even seal properly so we had ants coming in, no wash clothes, only a couple bath towels (had to ask for some the next morning), the tub was dirty (still had hair in it), the water pressure and temperature were terrible both days, the amount of loud noise both nights kept us up more than half the night, broken glass bottle with shattered glass all over the ground in the corridors this morning, walls are paper thin so you hear everything, the rooms are beyond outdated and WAY overpriced!!! The staff was decent, but you could tell nothing is a priority to them, valet takes awhile, the breakfast is nothing great and the room it’s in is old and rundown as well. The entire hotel needs to be shutdown and remodeled! We will NEVER stay at another Sonesta hotel!!

Sonesta ES Suites New Orleans offers a harmonious blend of comfort, convenience, and local charm, providing an exceptional stay for both leisure and business travelers.

Location: Perfectly situated, the hotel is a stone’s throw away from New Orleans’ most famous attractions, including the bustling French Quarter and the iconic Mercedes-Benz Superdome. It's also super close, 5 minutes of walking, to some of the best restaurants I've eaten at.

Living quarters: The suites are a testament to thoughtful design, featuring fully equipped kitchens and spacious work areas. The modern amenities ensure a stay that is both comfortable and practical. I enjoyed having a couch where to sit while planning my day or while getting my shoes on and not having to use the bed or an uncomfortable chair.

Food: This is the Achilles heel of the hotel, the breakfast buffet is a joke and an insult to any human being. I've never had more terrible eggs than the omelette served here. Also the choice of food is so poor that a vending machine looks like a 5 star restaurant. My advice, just go and eat at one of the nearby dinners.

Service: The staff was friendly and helpful.

Atmosphere: The hotel’s atmosphere is okay, quiet most of the time with lounge music playing at just the right volume.

Amenities: The outdoor pool it's always welcomed on a hot day. The tennis/basketball court was a great way to relax after a day of visit and the best way to get your blood pumping in the morning. There is also a fire pit with outdoor sofas and chairs around it, that help bring your blood pressure down after a night of partying.

Rate: 3.7/5

All in all I recommend Sonesta ES Suites New Orleans for an exceptional stay that perfectly captures the vibrant spirit of the city, but do have low expectations from the breakfast buffet or just eat somewhere else so that it doesn't ruin your opinion of the place, as it did for me.

It's a great place if you need a calm and quiet place. It is walking distance from the convention center and the outlet riverwalk . Rooms are spacious and have everything that you need. It is a great place for families. It offers an inside garden ???? with swimming pool, basketball and tennis court. The WWII museum is only 10 min walk.

DO NOT BOOK AT THIS HOTEL. I had 5 fraudulent charges to my bank card. They tried to charge my card so many times that i eventually had to lock the card and then cancel it because they would not stop. They charged $241 before i even checked in, $591, $200, $547 on the same day, and then proceeded to charge again after i checked out. They can do whatever they want with your bankcard after you give it to them. My stay in New Orleans was a nightmare because of this hotel. When i asked the front desk to explain the charges, no one had a clue what the charges were for and one even threatened to fight me for saying how poorly ran the hotel was. The inside looks like a motel room with stains all over the rugs. The pictures look nothing like the rooms and they try to squeeze 2 full beds in one room and call them queens. The valet scratched my car. I never in my life had such a horrible experience like i did at this hotel.

La limpieza deberia mejorarse bastante, no limpian todos los días si no lo pides, el personal amable, la situación buena