HILTON NEW ORLEANS / ST. CHARLES AVENUE ^{* * * *}

Amazing customer service! The hotel lobby and sitting area was spotless. My room was spacious. The beds are full size beds, not queens…. I repeat beds are small. The bathroom was not thoroughly clean before my arrival and during my visit. Toilet had mold throughout. Shower walls were dirty. Towels were damp. Check your comforter on beds before laying under… DOWNS COMFORTER HAD NOT BEEN WASHED IN MONTHS!!! Totally disgusting!!!! Shai at front desk was amazing when I came with complaints. No one from hotel management has followed up with me! Stay here if it’s your last resort.

Update: I contacted Joel, the general manager after he replied to my review here. While he was not able to provide a refund for the our unused breakfast credits at the attached Luke restaurant (he said due to me booking through a 3rd party site, Expedia), he was able to offer me Hilton Honor rewards points instead. I appreciate that he was able to discuss & address the service issue we encountered by doing this.

Original review:

First: if you plan on staying at this hotel and plan on adding breakfast service at additional cost at the attached Luke restaurant, do NOT add it as you will not receive a refund for your remaining prepaid breakfast credits at the hotel if there are any issues at the restaurant. We paid $50 a day for breakfast for all 4 days of our stay and only went once due to very poor service at Luke. This cost us $150 in unused breakfast credits. There are other, better breakfast options on the same block.

This hotel was OK. It looks nicer online. It was a long wait to check in and it seemed like the first person I encountered at the front desk might have been a new hire. She did not apologize for my wait time as she tried to figure out how to check me in (about 5-10 minutes). After a poor breakfast experience at the attached Luke restaurant which we prepaid for, hotel management would not offer any type of adjustment to our bill claiming there was nothing they could do. So I guess nobody at the hotel, including management, can make your experience better if you encounter a major issue at the hotel. The rooms at the hotel were spacious and cleaned every day. This hotel is in a great location and close to all of the attractions in New Orleans. I was disappointed that they did not have coffee in the lobby after 11AM like most hotels do as it was desperately needed since we didn't receive service at the attached restaurant.

Clean rooms and friendly service in a great location.

My husband and I stayed here for four nights - it was during St. Patrick's day weekend so things were busy. The hotel could be nice if it was updated. We stayed on the third floor which wasn't the floor I had picked but they had a king room ready and we took it. The room was spacious but undecorated (literally no other furniture except for a bed and two nightstands), the carpet was very old and dirty, the bathroom was small, and the bathroom had a weird, outdated wooden sliding door. The room was not the cleanest. At no point during our stay was our room cleaned well nor were our sheets changed.
As other people have mentioned, there is a certain dampness to the rooms. I could see old mold stains on the ceiling of the bathroom and outside of the bathroom too. I know NOLA is humid but things can be done to combat the dampness inside.
The hotel is getting three stars because it functions and has a nice location. It's in the CBD but you are close to everything. It is also quiet at night.
It is surprising that this is a Hilton property as it is really not maintained well. I hope this hotel gets updated as I probably wouldn't stay here again. It was disappointing that this is what I used my Hilton points on.

Very friendly and competent staff. Really appreciated the upgrade! Location is ok but the entire hotel reeks of mildew.