EMBASSY SUITES BY HILTON NEW ORLEANS ^{* * *}

The Embassy suites is my favorite place to stay when in New Orleans. The staff is always friendly and you can always count on clean rooms and great food.

Bien placé très spacieux bon petit déjeuner possibilité de dîner

This was my worst experience ever with Hilton. I booked a room with 2 queen beds and got confirmation for that room, and then 3 days before my stay I was switched to a King room. I called the hotel multiple times and no solution was offered. This was a business trip where I was sharing a room with a senior colleague, which is why I booked a specific room type. I ended up having to sleep on a VERY uncomfortable pull out bed for 5 nights and ended up with debilitating back pain. Additionally, I did not receive my hilton gold benefits (water and snacks) and was generally treated terribly by the staff the entire trip. The front desk staff seemed overwhelmed, not trained, and not prepared to help their guests. I am very disappointed that Hilton would allow a property to operate like this and treat their loyalty customers so poorly. For almost 300$ a night, I expect more. The rooms are also outdated, smell funky and it took 10 or more minutes to get hot water.

My stay was great because of a great team from valet, front desk to housekepping. With grat employees like Edna's great smile and providing special attention making our 27th anniversary specia. And big thanks to Hilda who worked so hard keeping the dining area clean and stocked constantly. She made my wife and I feel important. Thanks guys for a memorable 27th anniversary!l

One free drink in the evening.