avis_word THE QUEEN ANNE HOTEL 新奥尔良

It's a nice hotel. The mattress and pillows are not to my liking, but that's a personal preference. It's a very nice, clean and lovely hotel and the night desk attendant provided excellent service.

Beautiful Victorian home! Everything you need they have - fridge, microwave, iron, toiletries, internet, and ice machine on first floor. Loved the AC/Heat kicked on fast and temp set quickly to our comfort. Plenty of space.

Check-in and parking is located at The Prytania Park Hotel which was only 0.2 miles away. Seems inconvenient but it really wasn't bad at all! Parking lot is very well lit with security on duty by foot. Breakfast is also served there.

Front desk staff was great and told us of the parades and happenings going on. Housekeeping was on point and quick with cleaning the rooms.

Felt safe in the area with Bourbon Street/Jackson Square being only 10 minutes away.

Definitely will be back to stay!

As the gm of another hotel, I appreciate the cleanliness of this hotel. My husband and I stayed here for 4 nights and it was just lovely! We will stay again!

I really wanted to like this hotel due to its charm. However, we checked in and entered our room, which hadn’t been cleaned (bed unmade, trash full). They switched us to another room on the 3rd floor, which felt like we were being shoved to the attic, as this was a less nice room with low ceilings. This room was not very clean, though had been officially “cleaned”. My husband opened the fridge to moldy food that wasn’t ours. All we got was an apology for that. We asked if we could get a discount on our room since it wasn’t as nice as the one we booked, but we were told it was the same price (even though it’s listed as cheaper on their website). When checking out, they did put a slight discount on our bill, so I didn’t push any farther. However, we were very displeased with our stay. Pictured is a dead bug in the bathroom, water damaged ceiling, and unclean sink.

Belle maison coloniale, avec beaucoup de cachet exterieur, malheureusement les chambres ne sont pas propres, et à 200 $ la nuit, on serait en droit de s attendre a mieux qu un petit déjeuner sous une coursive en hiver sous la pluie par 7-8 degrés (c). Quelques malheureux muffins, un café! Le tout a quelques rues de là. Ahurissant! Le prix est vraiment du domaine de l abus!

This was the worst hotel, and customer service experience, I've ever dealt with. When I got to my room, there were dead bugs by the window and fecal matter on the toilet seat. The room itself had a bad odor. I also discovered a huge (alive) cockroach. I attempted to call the front desk multiple times, no answer. I decided to end my stay and spoke to front desk about all these issues. The front desk person called Dori the owner and had me speak with her. Dori is the rudest, most unprofessional business owner ever. She never once apologized but instead blamed me for "not trying hard enough" to find staff to take care of this. There's no staff in the Queen Anne. They also did not answer the phone after multiple attempts. She also told me that this is Louisiana and to "get over the fact cockroaches get inside." I told her I will not be staying another night and therefore should not be charged for the entire reservation. She yelled at me saying that per their policy they do not issue refunds (I only wanted a refund for the additional night that I did not plan to stay there for due to these circumstances). After a screaming match (a first for me), she said she's done talking to me and hung up. I DO NOT RECOMMEND this business. Ruined my trip.

This is a wonderful place to stay. We had a large room and balcony overlooking the street. It was hot the week we stayed there, that wasn't an issue though the room was very cool. We'll be back.