WYNDHAM NEW ORLEANS - FRENCH QUARTER ^{* * *}

Close to everything in the French Quarter

One washer and dryer for the whole hotel. No refrigerators or microwaves in the room. No continental breakfast. Save your money and stay somewhere else

Trolley stop outside front door.

I've always wanted to go to New Orleans and my family and I drove from Oklahoma to Destin, Florida and when we left we knew we were just a small detour away from New Orleans so we had one more night and a full day to spare before we had to get back, so we made the last minute decision and made the 4 hour drive to NOLA. We booked the hotel with the ONLY indoor pool and that's the entire reason I got this hotel so our kids could enjoy the pool (pictures are the view from the pool) It's a beautiful hotel and it's in the heart of the hustle and bustle of The French Quarter. The Bell Hop and the Valet Attendant were amazingly hospitable and very welcoming, but the 3 women at the front desk were the absolute opposite. The woman who is bald with the funky glasses was blaming us saying "you guys must of spent it last night and went out because your card is declining." First of all, I was trying to show her my online bank statement that showed that Wyndham took out $239 my proof. Girl with the glasses wouldn't even look at my phone so we could figure this out. They treated us like trash in front of our kids like we couldn't afford the one night stay and the whole thing gave my 8 year old daughter a panic attack because we had to call the police because they held our car with all of our stuff in it and we're demanding we pay again. I had enough for one night in New Orleans not two. I saw right when I booked the hotel through their site even that I got a notification that the money came out. These 3 women who worked behind the desk wouldn't even give us their names and weren't wearing name tags. We had to get the police involved and after that one of the front desk ladies apologized and said "she would just put the money back on my debit card" and my question was "well how are you going to put it back on my card if you're saying that we didn't pay yet and that we went out and partied with our elementary school kids, apparently?!" They finally admitted they made a mistake and apologized about the mess and that they are going to give us our money back(the money they said we didn't even pay and the bald lady wouldn't even look at the bank statement on my phone she told me to get my phone out of her face and that she doesn't care), the night was on them, and the lady said they would "eat" the stay, meaning they will just give us our money back and then there would have been a nicer review but they did do that and then I have stayed at Wyndhams before and I have never had any trouble... ever, nothing close to this. PLUS, We were slapped with an extra $50 parking fee that we couldn't say no to because parking is insane so you have no choice but to take their valet parking. I don't know I guess for a visitor who doesn't know how closely dense NOLA is and how bad parking is there, I feel like they should give you somewhat of a heads up because they never told me that they we're ALSO going to charge my card an extra $50 without telling me for parking AND then on top of that CHARGE YOUR CARD what is now triple the amount I paid. I now know why that was the cheapest deal in the French Quarter. I specifically had the amount of money for the hotel room and a little bit extra on the card I used to book the hotel. I do not have double or now triple the amount of one night. Don't worry, I will be on the phone with customer service right after I am done writing this truthful statement of how we we're treated in front of our 6 and 8 year old daughters that heard and saw everything and I had to walk away because my 8 year old daughter was so upset because they were making her worried that we wouldn't get her stuff back or our car. That was just uncalled for. Lady who doesn't have a name but has a big attitude, you really could of handled yourself with grace instead you ASSUMED I went out and partied all my money away but would look everywhere but my phone I was holding up because this chick knew she or one of them had messed up and just didn't want to admit it. Such a ridiculous situation.

Was beyond pleased and every staff member showed us nothing but hospitality and we highly recommend staying here