BLAKE HOTEL
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成员的意见BLAKE HOTEL
2.9/5
19 通知
质量/价格比
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服务
访问于三月 2024
I made my reservation through Best Western, and they botched the reservation. I call again and they select the wrong dates. I call the hotel direct two days before check-in to clear up the error, and the clerk assured me we were ok.
I show up and they had me down as a no-show, after they tie up $200.00 of my money. The apathetic desk clerk referred me to Best Western, in which I wasted an hour on the phone with then—only for them to die on the hill that they did nothing wrong. They ruined my trip and I had to find a new place to stay at last minute. I tried several times to resolve things to get my money back since I got no room and they made the mistakes. To no avail....I have to deal with filing a dispute and this hotel had no GM on duty when I tried to resolve things. I'd NEVER consider staying here or making a reservation with them. Horrible.
I show up and they had me down as a no-show, after they tie up $200.00 of my money. The apathetic desk clerk referred me to Best Western, in which I wasted an hour on the phone with then—only for them to die on the hill that they did nothing wrong. They ruined my trip and I had to find a new place to stay at last minute. I tried several times to resolve things to get my money back since I got no room and they made the mistakes. To no avail....I have to deal with filing a dispute and this hotel had no GM on duty when I tried to resolve things. I'd NEVER consider staying here or making a reservation with them. Horrible.
访问于三月 2024
Rooms look nothing like online pictures and very outdated for the price. Had no idea valet would be $50/night with additional hotel fees upon checking in. Housekeeping was HORRIBLE!!!! I i stayed 5 days and 4 nights. My room was never cleaned, i did not want it cleaned the 1st night bit tje secknd night i placed the tag on my door and housekeeping only took the garbage bag thst we pulled by the door. Thats it, bathroom garbage dull, kleenex box not changed. No clean towels and beds not made. She did nothing bit took the garbage bag. When i saw her in the elevator all she could tell me was there were no clean towels. Next morning i told front desk and they wrote it down assuring room would be cleaned, by 2pm nothing. Double checked with front desk, cleaning still going on. By 6 pm nothing and housekeeping was gone for the night. Unacceptable, housekeeping is a part of customer service and should act like it
访问于三月 2024
I pulled up to the hotel and was rudely greeted by the valet guy who also happened to be the desk clerk. Yelled at me to move my car up and to the curb. Went inside and was told the price of the room was 100 more than online. Booked my room online and went upstairs to find the "deluxe" corner room view to have to views at all because headboards covered one window and the other window was damaged. Went back downstairs to deal with the rude attendant who quickly canceled my room and refunded only the taxes and $50 valet fee. I was not refunded the $250 room fee due to policy even tho the room was only booked for 10 minutes.
访问于三月 2024
My first experience in New Orleans and I’m currently staying here now NEVER AGAIN. Especially if your a person that cares about professional hotel service!!
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Elevator was a little sketchy and slow. Room was terrible! Windows had mold growing In the bottom of them. Refrigerator cabinet broken. frame on the wall was broken. Light in the bathroom was rusted. Vent in the Bathroom was dirty. Baseboards were not clean. Room had the smell of too much carpet deodorant powder in an effort to cover her up the smell. Thank God I was only booked for one night.