HOTEL CANOPY BY HILTON DOWN TOWN

The staff seemed very dismissive and not helpful. Had the store out bags as a room wasn't ready. Understandable as it was 10AM. But the hade me carryy own bags to a open conference room. I asked if they would secure the luggage. They said yes.

Went back to check in around 2PM ( guaranteed check in is 3PM) and were told the room was being cleaned and not ready yet. We said no problem we will wait in the lobby until it was ready. At 3:20.we asked about our room again and were told the guest staying in our room was given late check out and the room was still not clean. I said/ asked why they didn't say something and reminded them of the 3PM guarantee .

They quickly said hang on we have another room you can have.

Walked it and door handle on the bathroom was broken and the toilet seat was broken as well.
See photos.

The room felt dirty and the drawer cooler didn't work. Also the a/c barely worked.

It was just an awful experience in all

They did fix a few things but stay away from this property. There are better choices.

Nice rooms,some staff friendly and helpful. Restaurant was supposed to open at 6:30, and still setting up 10 min later.

The major complaint is there is no refrigerator in the rooms, instead there is a chiller which is only useful for drinks and doesn't make them cold just cool. The rooms have a decent setup though some of the bathrooms can be very small. Staff was very friendly and responsive. I loved the hydration station on the floors with filter water and ice. Rooms were very clean and housekeeping was very responsive. The on-site restaurant had a very limited menu, Everything was good quality.

Nice hotel, close but far enough away from Bourbon St. and other New Orleans sites. Comfortable beds, clean rooms, and friendly staff.

Stay one night valet park car never left in the car till the next day received a ticket in the mail for speeding at 430 in the morning plus had to take car to shop next day for leaking oil guess they went burn rubber do donuts in my car