Avis B&B LE CINQUE NOVELLE : découvrez les avis internautes sur ce lieu

Retour à la fiche établissement B&B LE CINQUE NOVELLE

成员的意见B&B LE CINQUE NOVELLE

3.7/5

6 通知

质量/价格比

地点

洁净度

设置/氛围

服务

排序方式 :

Emiliano M.

访问于九月 2023

Caro

David Z.

访问于八月 2023

At the time of this review, this B&B has an "check-in only from 5pm-8pm" policy.

Also, it's located in a somewhat difficult-to-find location on a tiny street. There is "street parking" but only if you drive a Smart and have professional stunt driver experience.

We arrived at 8:05pm (partly due to the challenging location) and rang the doorbell but received no response. Then, we tried to call the telephone number provided (also no response). Finally, we sent a Whatsapp message to that same number and received an automated reply only. After about 20 minutes, a human responded with a very curt message to the effect of "Sorry, but we are closed."

At this point, we gave up and found alternative lodging at the Doric Hotel (which, btw, was amazing).

Our request for a refund was denied by the business.

We never received any communication from them except *after* this unpleasant incident.

The business may not have done anything that is technically "wrong" but this utter lack of consideration certainly leaves a bad taste in one's mouth.

1) 8:05pm isn't exactly super late, not allowing guests to check in if they are one minute later than 8pm just seems like a bad practice for a B&B
2) If you're going to turn people away for being 5 minutes late, at least provide a refund since they weren't even able to stay there.
3) Maybe be more proactive about communicating the draconian check-in hours to your guests *in advance*

Erica T.

访问于八月 2023

Siamo rimasti entusiasti dell'ambiente, nuovissimo, pulito ed accogliente. una struttura pratica da vivere e comoda da raggiungere. Nel paese di Agrigento ma allo stesso momento pratica per raggiungere i bellissimi punti di interesse storico della zona.La proprietaria Giusy è una persona deliziosa, pronta ad aiutare i suoi ospiti. Noi per esempio, avevamo bisogno di informazioni sul luogo dove ci trovavamo. Lei ci ha dato indirizzi utilissimi, mappe stradali e ristoranti della città di Agrigento. persona da prendere come esempio per una vera ospitalità ed accoglienza.

Hannah G.

访问于八月 2023

Absolutely do not book at this place! They only accept check ins from 5 pm to 8 pm and we arrived at 8:08 after having difficulty finding parking and they wouldn't let us check in or offer to give us money back. We called 3 times outside the locked door with all our baggage and they didn't pick up until we received a whatsapp message saying they were closed. We had to find a last minute place elsewhere in the dark while on our honeymoon. I have lived in italy, speak some italian, and never had anyone it Italy be so rude or unprofessional to us. Also, note that the hotel states they have free street parking, but it is very difficult to find street parking if you are not familiar with the area. We parked down the hill in a paid structure and had to walk up (part of why we were 8 minutes late). If you do decide to book here, note that the google map directions are wrong and try to take you up a one way street the wrong direction if you are coming from the south. Do yourself a favor and stay outside the main city if you are just in Agrigento visiting the temple.

ercole a.

访问于四月 2023

Posizione ottima camera pulita dotata di tutto il necessario Giusi sempre disponibile

Claudio E.

访问于十一月 2022

Camere molto pulite e tanto confortevoli.Gentilezza e cordialità.Consiglio a tutti. Ritorneremo moltissimo volentieri . Grazie per le vostra accoglienza