LAKE VICTORIA SERENA RESORT
宾馆
€€€
4.5/5
2025
推荐
2025
该 度假村位于维多利亚湖畔，在繁华的坎帕拉市中心以南10公里处，提供带有阳台（至少）、书桌、空调、平板电视、保险箱、迷你酒吧和其他设施的房间。距离主楼仅200多米，18洞的高尔夫俱乐部会所被小码头的海水拍打着。游泳池、桑拿房和网球场。
你知道吗？ 本评论由我们的专业作者撰写。
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成员的意见LAKE VICTORIA SERENA RESORT
4.5/5
51 通知
质量/价格比
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设置/氛围
服务
以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
访问于十月 2023
It's good place to be
LAKE VICTORIA SERENA RESORT
经理
02/10/2023 à16:56
Thank you Ramsey for sharing your wonderful experience regarding your recent visit at the resort.
访问于九月 2023
BEWARE OF EXTRA CHARGES! I booked a couples massage at the Spa online and paid through their online service. Upon arrival, the manager demanded that I paid for the service again in person. I am now left with two charges for the same massage package. They haven’t contacted me back for my dispute and I can’t believe a reputable hotel would steal from their customers.
LAKE VICTORIA SERENA RESORT
经理
03/10/2023 à09:02
Thank you Fena Tandriarto for sharing your unpleasant experience regarding our services with us. Your feedback will help us improve to the level of our guests' satisfaction.
It is indeed regrettable you were charged twice for the same massage an issue that is being followed up by management. The online payment did not reflected on our side at the time of your departure thus had to be charged again. We sincerely apologize for any inconvenience caused and tasked our staff to be more careful before charging guests that have already presented proof of payment so as to avoid double charging. We would like to assure you that the issue was escalated to online payment services for a refund and feedback will be shared by Maisha Manager on when the amount will be credited to your account. Incase of further information, please do not hesitate to reach Deogratius Birahwa the Maisha Manager on +256 751 705 584.
We hope that you will give us another chance to serve you better.
Regards
It is indeed regrettable you were charged twice for the same massage an issue that is being followed up by management. The online payment did not reflected on our side at the time of your departure thus had to be charged again. We sincerely apologize for any inconvenience caused and tasked our staff to be more careful before charging guests that have already presented proof of payment so as to avoid double charging. We would like to assure you that the issue was escalated to online payment services for a refund and feedback will be shared by Maisha Manager on when the amount will be credited to your account. Incase of further information, please do not hesitate to reach Deogratius Birahwa the Maisha Manager on +256 751 705 584.
We hope that you will give us another chance to serve you better.
Regards
访问于九月 2023
One of the very fancy hotels in Uganda. Has even a golf ⛳ course. So the golfers your .... ????
LAKE VICTORIA SERENA RESORT
经理
28/03/2023 à21:00
Thank you Farooq for sharing this wonderful feedback on this platform.Looking forward to hosting you again in the near future.
访问于九月 2023
Excellent ambience with kids play area with warm smiles from staff.
LAKE VICTORIA SERENA RESORT
经理
02/10/2023 à16:58
Thank you Johnson for sharing your wonderful experience regarding our resort and staff on this platform. Looking forward to welcoming you in the near future.
The services the environment everything was decorated well and upto standard
Thank you Serena kigo for hosting us on our day