HOTEL SANTA ISABEL LA REAL ^{* * *}

In short: my worst hotel experience so far.
I picked this hotel as I wanted a good morning view to the Alhambra. I booked 2 nights Aug 30th to Sep 1st through Chase Travel network. I payed fully and got a booking confirmation number. So all was good. On the afternoon of Wednesday Aug 30th, I landed in Granada, took a taxi from airport straight to the hotel. When I reached the hotel I saw the door was closed. I knocked on the main door several times no answer. On the door they put several phone numbers so I started calling each number one by one. All the numbers did not ring at all except the one highlighted in Yellow. It rang and I was able to hear it ringing from inside the hotel building but no one was picking up. Mind you this was about 11:45 PM afternoon and it was very hot outside. I was standing there in that stranded street with my luggage and with only have a bottle of water. The street is a narrow isolated street on the top of the hill and there is no shops or open hotels nearby that I can see.
After about 45 minutes of knocking on door and ringing their phones I called my bank Chase to help me find another hotel immediately. I was standing in the heat with very bad signal, barely was able to reach my bank. I stayed with the bank on the phone for about an hour. After multiple tryouts, they were able to help and found me another hotel of 12 minutes walking distance (thankfully down the road not climbing up since I have luggage). After I checked in to the new hotel I called my bank to file a complaint and asked for full refund of my booking with hotel Santa Isabel la Real. I was livid. I basically lost 2 hours of my prime daytime tourist trip, and was stranded under the Sun for no reason. My bank did not know why the hotel was close during midday and midweek but still accepts accepts bookings!!! but thankfully eventually I did get a full refund. People, this was my story so if you still wanna book with them the MAKE SURE you call them first otherwise you might lose your money and time.

We had a wonderful stay here in August. The hotel itself has been beautifully restored by the family who run it. The breakfast was first class with home made honey, yoghurt and delicious bread. Lola and her mother are wonderful hosts. If you can, book direct with them as it makes a big difference.

다른 후기에도 있던데, 완전 깔끔그자체의 현대적인 호텔을 고집하지 않으신다면 여길 선택하지 않을 이유는 없어보입니다.

주차도 가능하구요 (친절하게 설명해줍니다), INGO 라는 직원이 상세하게 주변에 볼거리 먹을거리 잘 추천해줘서 대만족했습니다.

아침식사는 간단한데 정말 맛있었습니다. 하몽에 빵에 호텔에서 직접만든 마말레이드랑 요거트랑먹어도 너무 맛있어서 계속 먹으려구요

16세기에 지어진 건물에 자보는 경험 언제해보겠어요? 이럴때해야지. ????

Petit hôtel (11 chambres je crois), accueil chaleureux, parking (indispensable) à Grenade. Chambre cosy, propre. Petit déjeuner simple mais très bon.
Emplacement idéal pour une visite de la vielle ville, l'alhambra avec un bus au pied de l'hôtel.
Petits restaurants très sympas, et pas très chers à quelques pas...
Parfait !????

very nice and very helpful owners, beautiful house and rooms, perfectly situated. Thank you very much for the great stay - we will be back!