CONSTANCE BELLE MARE PLAGE

Superbe.

اسوء منتجع في موريشوس الغرف قديمه شوي وصغيره
الخدمه اسوء خدمة ممكن تمر عليك ولا نجمه وحده تقدم هالخدمه الموظفين يتكلمون بدون نفس

I came to this hotel as we previously stayed in this chain in the Seychelles and had the most amazing time, unfortunately the Belle Mare was not as good as our previous experience.
The hotel is beautiful and the grounds are lovely but in overall their customer service is very poor and as a 5 star hotel they should pay attention better to some details. At check in we were not informed about various important details of the hotel such as activities, kids club, boat house which I was told I would find all in the room but not and when I enquired they didn't have it and was told to check individually in each place. Our rom was very nice but unfortunately right next to a supplies/staff room the door was always open and not a nice view (see photo), sometimes people would be chatting outside our room and one night the door was banging non stop until 4am and kept waking me up. At first I thought was the people in the room close by but then i decided to go outside and check and was the door of the supplies room and the handle didn't seen to work so I piled up some towels in front of the door to keep it closed.
For another reason we had to change rooms and was told someone would come to bring my new keys and help with the move but no one showed up. A staff member that was around managed to open the door of the new room and I moved the stuff myself and later requested the keys.
The heated pool is just about heated a few degrees but still very cold, so i really don't recommend this location during winter months July/August. They should not be claiming they have a heated pool.
Kids club: my kids are well traveled, my oldest is 9 years old and has been to over 45 countries and for the first time ever they did not want to stay in the kids club, they said staff was very strict and would not allow them to play with the games of their choice and refused to call me when they asked to. They were also upset some kids were given some bracelets that could be exchanged for ice cream and they didn't get it. It was a shame because the kids club looked great and they seem to have so many fun things and are so well equipped. We did try going again another day and the kids only agreed to stay as there were different staff and they said they had a nicer experience.
We didn't manage to book any activity on the boat house as they are fully booked 5 days in advance and most things can't be done in that area in the winter months due to strong winds.
They have an online concierge which is a great idea and was helpful at times but gets a bit messy at times.
In overall the hotel is gorgeous, staff is friendly and is all clean and well taken care of and I think has a lot of potential but I think there are better choices in the island for the price.
After Belle Mare we went on to stay in 2 5 star hotels of the Beachcomber chain and the service and overall experience was far superior in every aspect.

Un magnifique hôtel de luxe le long d’une superbe plage.
Les parties communes sont vraiment magnifiques et bien entretenues.
Le personnel est accueillant.
Nous mettons 4 et non 5 pour plusieurs points :
Les chambres ont sûrement étaient rénovées mais les meubles sont anciens et donc certains tiroirs (dressing et commodes ) s’ouvrent difficilement.
Concernant les services, que ce soit pour nous apporter nos valises ou pour intervenir pour une fuite, compter minimum 45min et encore pour la fuite on a rappelé pour annuler car vraiment trop long.
Quelques points à améliorer mais l’hôtel reste vraiment top

Exceptional facility,stunning golf courses,wonderful a la carte restaurants,wonderful people...sadly let themselves down with my wif's gluten intolerance needs a couple of times but very quickly rectified by the 1st class general manager Samuel who came to our rescue and more than made up for it if a little dissappointing from a Hotel chain that had totally wowed us In the Seychelles....
Would recommend strongly though and make sure you bump in to Sweetie in the Buffet restaurant......so attentive,a total charmer and lives up to her name with everyone she meets...a massive asset to the hotel.
Lady on Eggs Hollondaise station also a perfectionist and so lovely and welcoming...a true artist at her job.
Themanager in Blu Sushi a rising star in the organisation....exceptional at his job,a true people person and good luck to him and his fiancee who also works for Constance in HR...

We met lovely people and hope to return and relive our time there again....without gluten free hitches naturally....

Thank you all