LE KAYA RESTAURANT

Nice family restaurant. Hospitable service.

Didn't eat, drinks only

We are here as a group of 13 and we were left very disappointed. After having great Apres drinks and lovely takeaway pizza we thought this would be a good option.

We were seated quickly but waited around 20 minutes before our drinks order was taken, we then waited a further 30 mins or so before the starters were served, at which point they attempted to serve a kids main meal even though we had ordered a starter. The Garlic bread starter was disappointing and was essentially stale bread with a pot of garlic butter. The Camembert was good and the breaded Reblochon was excellent.

We then waited again for the mains and this is when the problems really started, 4 people had steak and not 1 was cooked correctly, 1 well done was served cold and when it was sent back we are sure it was microwaved. 2 served medium were rare at best and blue and cold in the centre. 1 had a burger which was requested well done but was served more like rare. A couple of us did enjoy our main, the Gnocchi and I had the Woc Thai Gambas which was very tasty.

We did complain but the supervisor did not seem interested and eventually removed 1 steak, kids meal and burger from the bill. It was still however with this removed the most expensive meal we had as a group.

The restaurant was very busy both inside and outside, I feel like they were oversubscribed and just struggled to cope with a large table while being so busy.

We stopped for lunch and it was beautiful!

Sat outside under cover with snow falling. As a group of 4 we ordered 4 onion soups with 2 Croque Monsieurs to share - with 2 rounds of mulled wine.

The food was amazing and we plan to visit again for round 2.

The outdoor seats are heated - although these only work on an evening apparently

Where to start.... the whole evening at the Coeur des Neiges was a disaster. First off they did'nt have a table for us inside even though the booking was made months before arriving and confirmed on arrival, so they had to sit us outside... pretty cold indeed.

Then because we were outside we were completely overlooked from a service point of view having to go inside each time we needed to order some drinks etc, yet there were staff milling outside but they just seemed to ignore us.

Then we had some cold and over cooked food arrive which was questioned and then sent back.... you can start to see a pattern forming here... but we made the best of it was it was our last night in the resort.

So when it came to paying we said that we did not want to pay aa service charge and we all felt neglected and had a poor experience and as such wanted some token deduction off the bill like some money off or a bottle of wine off, bearing in mind there were 12 adults eating and drinking..... The answer was an outstanding "NO".... You eat and drink ....you pay.

At this point we complained to the manager and the owner came out and said if you don't pay I am going to call the police.
We were astounded by this comment as we have never experienced anything like it.

We were always going to pay, but we wanted some recompense for the disastrous evening which ended in the police attending the management saying that if you don't want to pay don't come to France. Again we were shocked at how we were treated in a very threatening situation.

So in summary I would avoid this place as their attitude was shocking and from the outside you would never expect it.

I rarely write negative reviews but these people were off the scale, so avoid at all cost as there are much better places to eat in La Lac.