LES VOILES DU GRAND LARGE

Très bon accueil.
Shyam a été très pro.
Je recommande

le tout est bien, personnel, emplacement, ambiance, les yeux sont flattés, seul bémol direct on attends une soirée impeccable, en prenant les plats les + chères, mais on est déçu du coup, et le style musical est très jeune....cela ne nous corresponds pas.

Personnel tres sympa mais Déçu car je trouve que c est cher par rapport à la qualité de certains plats et pour le club tranche d age trop jeune

Si vous réservez dans cet hôtel via booking et qu’un problème a lieu, ne comptez pas sur cet hôtel pour vous aider.
Le chef de réception vous dit clairement que ce n’est pas de sa faute et que c’est pas son problème (alors qu’entre nous je suis pro du tourisme et je sais pertinemment qu’il s’agit d’une erreur de fermeture de planning qui n’est pas du ressort de booking )
Aucun professionnel du tourisme ne m’a jamais parlé sur ce ton. HONTEUX : j’ai dû demander trois fois au cours de la conversation si je pouvais parler tellement cette personne ne m’écoutait pas parler.
je ne connais pas l’établissement mais le service réception et client est déplorable.

EDIT: just wanted to add that below reply from the hotel is not true, they did not reach out to me and I highly doubt any measures were taken internally.

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Checked into my hotel Les Voiles du Grand Large in Lyon yesterday and was greeted by a receptionist that looked annoyed to see another guest. Fine by me, all I wanted was to sleep anyway, no need to socialize.

During the check-in, he informed me there was a 50EUR deposit for the room, just in case I destroyed it. I was taken aback, this room was paid by my company, so why the added cost? I handed over my card, but the payment was declined. Suddenly, his attitude went south. “I don’t know what to tell you, ask your company or something. Figure it out.” I suggested giving him a copy of my ID, that way they would have my personal information, in case needed. He declined.

10 minutes into check-in, I called my manager. She, too, was taken aback by the request for a deposit. She asked to speak to the receptionist and was greeted with a bad attitude and arrogance. He requested she gave her card information over the phone, something that anyone should know not to do and is against policy in most companies, so she declined. He threw my phone on the counter and told me to explain to her that without this deposit, I could not stay here.

Now 20 minutes into check-in, there was still no sign of getting my room keys any time soon. I called the travel agency, Egencia, and explained the situation. They didn’t understand the deposit either, but were determined to come up with a solution. We talked things through, and she asked to speak to the receptionist. Again, a rude attitude. She suggested giving him an account number, specifically created for this purpose to which he nearly shouted “but what if she destroys the room after today?! If you don’t have a solution now, sorry, but I’m busy, and I’m just gonna help other customers” and threw my phone back on the counter. He was unwilling to listen to her suggestions and told me to explain to her why they need a deposit and that any card would be fine.

40 minutes into check-in, I asked him one last time if he could please try the card number Egencia wanted to provide. He sighed and typed in the numbers, looking like he assumed it wouldn’t work. It did.

40 minutes wasted for NO reason other than a receptionist’s bad mood. I’m sorry to drag him through the mud, but some people should NOT work in the service industry. #hotelhell