LES CHALETS DU MONT D'ARBOIS ^{* * * * *}

Disappointing Experience – Not a True 5-Star Hotel

We had high expectations for Les Chalets du Mont D’ Arboirs, especially given that it claims to be managed by the Four Seasons. Unfortunately, our experience was far from luxurious and certainly not what one would expect from a 5-star establishment.
1. Breakfast – Limited Options & Poor Service
• The breakfast selection was extremely limited, not meeting the standard of a luxury hotel.
• The coffee was terrible, and when we tried to communicate in English, which is a universal language, the waiter did not understand us, making it difficult to enjoy our meal.
2. Concierge – Unhelpful & Unprofessional
• We asked the concierge to book a restaurant, and she claimed she had sent a message but never followed up.
• When we chased her for an update, she casually said the restaurant did not respond. She didn’t even bother calling to check. Instead, she told us to go directly and try our luck. This is not the level of service expected from a luxury concierge.
3. Room Service – Completely Incompetent
• We requested chamomile tea but were sent verbena instead.
• When we called reception to fix the mistake, they told us to call room service ourselves—for two teabags. This level of service is shocking in a so-called 5-star hotel.
4. Lack of Luxury & False Advertising
• The hotel claims to be managed by the Four Seasons, but the experience felt nowhere near that level.
• The spa and gym facilities are misleading—far from the high standards advertised.
5. Poor Cleanliness & Disorganization
• There was a noticeable lack of cleaning in the hotel.
• The staff seemed disorganized and disconnected—there were many employees, yet no proper coordination or teamwork.
6. Terrible Customer Service & Unresolved Issues
• We decided to shorten our stay due to our negative experience.
• We went to reception to discuss the situation, and the receptionist promised to speak with management but never got back to us.
• The next morning, no one knew about our request. When another receptionist finally spoke to the manager, he walked past us without saying a word.
• Instead of addressing our concerns, they coldly informed us that a refund was not possible due to hotel policy. The receptionist then said, “Thanks for your understanding.” But did they even try to understand our situation? Or was it just a generic, dismissive response?

Final Verdict

If you are looking for a true 5-star luxury experience, avoid this hotel. It lacks proper service, organization, and attention to detail. This was an extremely disappointing stay, and we do not recommend Les Chalets du Mont D’ Arboirs in Megève.

This place was amazing until I left it. The day I got back to my country I realized I forgt my dyson hair dryer in the drower in the bathroom of our room. I called the hotel and I was confident 100% they will find it and I will get it back. It is a precious gift and I like it so much. The claimed nothing was found in the room and this hit me badly. The experience of the hotel was totally damaged by this incident. Anywhere in the world when we accidentally forget something they call us or they return it the minute we call. It’s really shameful. We had a plan to repeat the experience next year .. after this we will consider another beautiful place in Megeve.

Cet avis portera uniquement sur la réception : j’ai appelé lundi dernier pour réserver au restaurant Âme pour le jeudi. On me valide ma réservation en ajoutant que l’on me rappellera le lendemain pour me confirmer que le chef pourra adapter les menus aux allergies des convives. Nous n’avons jamais été rappelés, ce qui ne nous a pas inquiétés, et une fois rendus au restaurant le jeudi, il nous est annoncé qu’il n’y a aucune trace de notre réservation et que le restaurant est complet. Aucune solution n’a été proposée et la personne a même tenté de nous faire croire que nous étions à l’origine de l’erreur, malgré la trace de notre appel dans notre historique de téléphone. L’erreur est humaine, mais elle a été gérée de manière absolument non professionnelle.

On a passé un séjour extraordinaire ! L’équipe est ultra attentive à tous nos besoins, le dîner chez Âme est une expérience inouïe, une succession de plats et de saveurs travaillés avec une créativité et un savoir faire remarquable. Le spa est très agréable, le massage de qualité…Merci à tous pour la qualité de nos expériences, on a hâte de revenir !

Great venue, ideal location for family holidays in a very comfortable hotel.
The decoration is quite charming mixing old style of Rotshild family & modern artefacts.
Cosy bar with original cocktails, gastronomic restaurant Ame, SPA for the parents.Kids club for the children.
The staff is very attentive to tour wishes. This place definitely delivers on its promises. Thanks again!!