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avis_word HÔTEL DE L’HORLOGE 阿维尼翁
成员的意见HÔTEL DE L’HORLOGE
4.3/5
63 通知
质量/价格比
地点
洁净度
设置/氛围
服务
以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
HÔTEL DE L’HORLOGE * * * *
最擅长 阿维尼翁 附近
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朝ごはんも、とっても美味しかったです。
古いホテルで素敵ですが、残念ながら3夜連続で、深夜に私の部屋のブレーカーが落ちて停電！毎朝復旧を頼まなければならず、少々うんざり（笑）
それを除けば、バスタブ付きのお風呂に入れますし、冷蔵庫もあるし、周りには数え切れないほどのレストラン。ゆっくり滞在するには完璧なホテルと思います。
Thank you very much for choosing to stay at the Hôtel de l'Horloge Avignon and for taking the time to share your valuable return experience with us.
We are particularly pleased to read that you gave us an overall rating of 5/5 for your stay with us. Your appreciation of our hotel's privileged location in the heart of Avignon is very valuable. It is gratifying to know that you found the hotel calm and relaxing despite its busy location.
We are also delighted to know that you enjoyed our delicious breakfast. Customer satisfaction with our catering service is a great reward for our dedicated team.
However, we would like to apologise for the inconvenience you experienced with the power cut in your room. We understand how frustrating this can be, and we are sorry for any inconvenience this may have caused.
We hope that despite this you were able to take advantage of the other amenities in the room. We are also delighted that you were able to explore the variety of restaurants close to our hotel.
We would like to thank you for your constructive feedback and hope to have the opportunity to welcome you back in the future to provide you with an even more enjoyable experience.
Please do not hesitate to contact us if you have any further questions, and we wish you all the best for your future travels in the South of France.
Yours sincerely
Myriam Fernandes, Customer Relations Manager
Very froendly and professional staff
We would like to thank you warmly for choosing the Hôtel de l'Horloge Avignon for your recent stay. Your feedback is very important to us and we are delighted that you enjoyed your stay with us.
We are delighted that the hotel's location on the Place de l'Horloge helped to make your stay even more enjoyable. Our team continually strives to provide a quality service, and your kind words about our friendly and professional staff encourage us to maintain these high standards.
Your overall rating of 4/5 is very much appreciated, and we are taking on board all your suggestions to improve our service even further. If you have any other comments or ideas you would like to share, please let us know.
We hope to see you soon at the Hôtel de l'Horloge Avignon for an even more memorable experience.
Yours sincerely
Myriam Fernandes, Directrice Customer Relations
The plane is made from 2 buildings that were connected together so there's some idiosyncrasies to the layout but if you want a boring predictable hotel with long boring hallways that all look the same go to Las Vegas. Europe is about the vibes.
The daily breakfast was really next level, something I don't say often about a complimentary hotel breakfast. In conclusion it's a bit expensive but worth the price if you want a really comfortable experience in the center of Avignon. Great work L'équipe Horloge!
We are delighted to receive your overall rating of 5/5 and your glowing comments about your stay at the Hôtel de l'Horloge. Your return is invaluable to us, and we would like to thank you warmly for taking the time to share your impressions.
Your compliments about our team, who make it a point of honour to offer a friendly and efficient service, fill us with satisfaction. We are proud to be able to converse in English to meet all your expectations.
The location of the Hôtel de l'Horloge is exceptional, in the heart of the ancient city walls of Avignon, close to numerous restaurants, the Collection Lambert museum of modern art and the Palais des Papes. We are delighted that you were able to take advantage of this privileged location to explore the city.
You raised an interesting point about the layout of our hotel, which is the result of the merger of two buildings. We understand that this can add a unique touch to our hotel, and we are pleased that you enjoyed this feature, which is the soul of Europe.
We are particularly proud of your complimentary mention of our daily breakfast. It is gratifying to know that you found it exceptional.
In terms of price, we understand that our quality of service and central location can come at a cost. However, we do our best to offer value for money, and we are delighted that you have found it worthwhile.
We would like to take this opportunity to point out that the best deals will always be on our official website, and available for direct bookings by email or telephone.
The team at the Hôtel de l'Horloge would like to thank you sincerely for your kind words and your recommendation. We hope to have the pleasure of welcoming you again during your next stay in Avignon.
Yours sincerely
Myriam Fernandes, Directrice Customer Relations
Nous vous remercions d'avoir pris le temps de laisser un commentaire sur votre récent séjour à l'Hôtel de l'Horloge à Avignon. Nous sommes ravis de savoir que vous avez apprécié notre emplacement en plein cœur de la magnifique ville d'Avignon, à proximité du Palais des Papes.
Votre opinion est précieuse pour nous, et nous prenons en considération vos commentaires. Si vous avez des suggestions ou des remarques spécifiques sur votre séjour, n'hésitez pas à nous les partager. Nous sommes constamment en quête d'amélioration pour offrir à nos clients la meilleure expérience possible.
Nous espérons avoir le plaisir de vous accueillir à nouveau à l'Hôtel de l'Horloge lors de votre prochain voyage à Avignon. Nous ferons tout notre possible pour vous offrir un séjour encore plus agréable.
Myriam Fernandes
Directrice Customer Relations
Thank you for taking the time to leave your opinion about your stay at the Hôtel de l'Horloge in Avignon. Your feedback is invaluable to us, as it enables us to continually improve our services.
We are delighted to read that you appreciated our exceptional location in the heart of Avignon. Indeed, our hotel is ideally located to allow our guests to make the most of this magnificent city.
Regarding your comment about the lack of communal areas, we would like to point out that our hotel actually has a library lounge as well as several small lounges where our guests can relax, read a book or socialise. We hope you will be able to discover these on your next visit.
We also understand your concern about the storage space in the room, and we will take this observation into account to improve the comfort of our rooms.
Regarding the staircase leading to the rooms, we would like to remind you that our hotel is located in a historic building, which gives it its unique charm. However, we are aware that this can be a challenge for some guests, and we endeavour to mention this at the time of booking so that our guests can make an informed choice.
We look forward to welcoming you back to the Hotel de l'Horloge in the future. If you decide to return, please do not hesitate to contact us in advance to discuss your specific preferences and requirements. We will do our best to make your next visit more memorable.
Thank you again for choosing our establishment, and we hope to see you again soon.
Yours sincerely
Myriam Fernandes, Customer Relations Manager
Nous tenons à exprimer notre sincère gratitude pour vos commentaires élogieux suite à vos séjours dans notre hôtel. Votre fidélité et votre satisfaction sont des éléments qui nous motivent chaque jour à fournir un service exceptionnel.
Nous sommes enchantés d'apprendre que tant nos suites junior que nos chambres moins spacieuses ont été à la hauteur de vos attentes, procurant ainsi un plaisir constant lors de vos séjours. Votre appréciation concernant notre gestion hôtelière, notre personnel aimable et respectueux, ainsi que notre emplacement privilégié, nous comble de joie.
Il est tout particulièrement gratifiant d'entendre que vos petits-enfants ont apprécié la literie et le petit-déjeuner. La satisfaction de nos clients, petits et grands, est au cœur de nos préoccupations.
Sachant que notre établissement a contribué à embellir votre expérience à Avignon, nous sommes impatients de vous accueillir à nouveau pour vos futurs séjours dans la ville et dans notre hôtel. Nous restons déterminés à vous offrir un niveau de service exceptionnel et à créer des souvenirs mémorables.
Merci encore d'avoir pris le temps de partager vos impressions positives. Nous sommes honorés de vous avoir parmi nos clients satisfaits et attendons avec impatience votre prochaine visite.
Cordialement,
Myriam FERNANDES
Directrice de la Relation Client
Chambre propre et fonctionnelle
Dans le centre, à 3 mns du Palais des Papes et du parking du Palais.
Rapport qualité prix très bon
Nous tenons à vous remercier sincèrement d'avoir choisi notre hôtel pour votre séjour et d'avoir pris le temps de partager votre avis positif. Nous sommes ravis de savoir que votre expérience parmi nous a été des plus agréables.
Votre mention de l'amabilité de notre personnel nous comble de joie. Nous nous efforçons toujours de fournir un service chaleureux et accueillant afin que nos clients se sentent bien pris en charge dès leur arrivée.
Il est également satisfaisant de constater que votre chambre a répondu à vos attentes en termes de propreté et de fonctionnalité. Nous tenons à ce que nos clients se sentent à l'aise et disposent de tout le nécessaire pour un séjour confortable.
De plus, nous sommes ravis d'apprendre que notre emplacement central vous a convenu. La proximité du Palais des Papes et du parking du Palais est en effet un avantage dont nos clients bénéficient souvent, permettant ainsi de profiter au maximum de leur visite.
Enfin, votre appréciation du rapport qualité-prix nous conforte dans nos efforts pour offrir des prestations de haute qualité à des tarifs compétitifs.
Nous espérons avoir l'opportunité de vous accueillir à nouveau dans un futur proche et de vous offrir un autre séjour mémorable. Votre satisfaction est notre plus grande récompense.
Cordialement, Myriam
Thank you very much for taking the time to leave your review following your recent stay at our hotel. We are delighted to hear that you enjoyed your experience with us.
Located in the heart of the city, our aim is to provide our guests with a clean and pleasant environment, and we are delighted that you found our hotel to meet your expectations in this respect. Your appreciation of our reception staff is heart-warming, and we are proud that our team helped to make your stay memorable.
We are also pleased that you enjoyed our breakfast. We strive to offer a variety of delicious options to satisfy the tastes of all our guests.
Thank you again for choosing our hotel for your stay. We look forward to welcoming you back in the future and to providing you with an equally enjoyable, if not better, experience on your next visit.
Yours sincerely, Myriam
Lo mejor, el desayuno amplio y muy bueno, y sobretodo la ubicación (junto al ayuntamiento y a 3 min andando del palacio de los papas).
Importante mencionar que con la reserva hemos disfrutado de descuento en el parking junto al palacio de los papas.
Muchas gracias por tomarse el tiempo de dejarnos una reseña sobre su reciente estancia en nuestro hotel. Sus comentarios son de gran valor para nosotros ya que nos ayudan a mejorar constantemente nuestro servicio e instalaciones.
Estamos encantados de que en general haya disfrutado de su estancia y haya encontrado nuestro hotel confortable. Entendemos sus comentarios sobre el tamaño de la habitación. Efectivamente, nuestro hotel tiene una arquitectura antigua que puede influir en la configuración de algunas habitaciones. Sin embargo, nos complace que nuestras renovaciones se hayan notado y apreciado, y que haya comprendido los retos a los que nos enfrentamos para modernizarnos conservando el encanto histórico.
Estamos encantados de que haya disfrutado de nuestro abundante desayuno y de nuestra ubicación privilegiada cerca del ayuntamiento y a pocos minutos a pie del Palacio de los Papas. La ubicación es sin duda un factor clave para muchos viajeros, y estamos encantados de que haya contribuido a su experiencia positiva.
También nos alegra saber que pudo beneficiarse del descuento del aparcamiento del Palais con su reserva. Siempre intentamos ofrecer a nuestros huéspedes ventajas adicionales para que su estancia sea aún más agradable.
Gracias una vez más por elegir nuestro hotel y por compartir sus comentarios constructivos. Esperamos volver a darle la bienvenida en el futuro y proporcionarle una experiencia aún más satisfactoria.
Atentamente, Myriam
Thank you very much for taking the time to leave a review of your stay at our hotel. We are delighted to hear that you enjoyed your time with us.
Your satisfaction is our greatest reward, and we are delighted that our location in the heart of the old town helped to make your stay a memorable one. We are also delighted that you found our hotel beautiful and that our team provided you with exceptional service. Providing an impeccable level of service is very important to us, and your kind words are a real motivator for the whole team.
We look forward to welcoming you back on your next visit to the region. Please do not hesitate to contact us directly if you have any specific requirements or to make your next booking, so that we can guarantee you an even more enjoyable stay.
Thank you again for choosing our hotel. Your satisfaction is our top priority.
Sincerely, Myriam
Hartelijk dank dat u de tijd heeft genomen om uw commentaar achter te laten na uw recente verblijf in ons hotel. We zijn verheugd te horen dat u genoten heeft van uw tijd bij ons.
Uw warme woorden over onze gastvrije sfeer, comfortabele bedden en uitstekende service zijn zeer hartverwarmend. We streven er voortdurend naar om een gezellige omgeving te creëren waar onze gasten kunnen ontspannen en zich thuis voelen. Het is geweldig om te weten dat we aan uw verwachtingen hebben kunnen voldoen en u een aangenaam verblijf hebben kunnen bezorgen.
Het team van ons hotel is toegewijd om onze gasten superieure service en memorabele momenten te bieden. Uw waardering is een bron van motivatie voor ons om voortdurend te verbeteren en de hoge normen die u heeft gezien te handhaven.
We hopen oprecht dat we u weer mogen verwelkomen bij uw volgende bezoek aan de regio. Aarzel niet om contact met ons op te nemen als u vragen of specifieke verzoeken heeft om uw toekomstige verblijf nog aangenamer te maken.
Nogmaals hartelijk dank voor uw vriendelijke woorden en voor het feit dat u ons heeft gekozen voor uw verblijf. We wensen u het allerbeste en kijken ernaar uit om u binnenkort weer te zien.
Met vriendelijke groet,
Myriam
Concernant la chambre on a tester la chambre tradition qui est bien mais trop petite. On a donc pris la suite junior pendant plusieurs nuit qui est juste au TOP. Grande et confortable.
Pour le petit déjeuner ils est généreux, de bonne qualité et pour tout les goûts. De plus l’horaire d’accès de 7h à 11h30 est parfait et abordable pour tous.
Je n’hésiterais pas à revenir dans cet hôtel si l’occasion me le permet.
Pas de parking ????️ mais le parking partenaire des papes est disponible à 3mn à pieds avec rabais de 20% pour les clients de l’hôtel.
UN GRAND MERCI !
First of all we would like to express our sincere gratitude to you for choosing our hotel for your stay and for taking the time to share your impressions with us. Your perfect score of 5/5 and your glowing comments are a source of encouragement and motivation for our entire team.
We are delighted to hear that you have enjoyed your time with us, especially our team who constantly strive to make our guests' stay memorable. Your mention of their friendliness and helpfulness makes us very proud. We are delighted to have been able to offer you a service that lived up to your expectations.
We have taken on board your comments about the traditional room and we are pleased that the junior suite perfectly met your needs in terms of space and comfort. We are delighted that you also appreciated our generous and varied breakfast, as well as our flexible opening hours.
As for parking, we know how important this convenience is to our guests. Thank you for sharing the information about the Papal partner car park nearby, with an exclusive discount for our guests.
We would be delighted to welcome you back on your next visit. Please do not hesitate to contact us if you plan to return, our team will be happy to assist you in organising your stay.
Once again, thank you for choosing our hotel. Your satisfaction is our greatest reward.
Sincerely, Myriam
We would like to express our sincere gratitude for your kind review and perfect 5/5 rating on Google about your recent stay at Hotel de l'Horloge. We are delighted to hear that your experience with us was a most enjoyable one.
It is a pleasure to note that our location in the heart of Avignon city centre and our proximity to the emblematic monuments helped to make your stay even more special. We attach great importance to preserving the local architecture and providing a clean and peaceful environment for our guests, and we are delighted that you enjoyed these aspects.
We are delighted that our full breakfast and the attentive service of our breakfast manager lived up to your expectations. Your mention of good value for money encourages us to continue our efforts to offer outstanding service to our valued guests.
We are delighted that you have chosen to recommend our establishment, the feeling that our guests leave with a memorable experience is a great reward for the whole team.
Thank you again for taking the time to share your review. We look forward to welcoming you back on future trips to Avignon.
Yours sincerely, Myriam
First of all, we would like to thank you for choosing our hotel for your stay and for taking the time to share your comments with us. Your opinion is essential for us to constantly improve our services.
We are delighted to hear that you enjoyed our great location and breakfast. However, we are very sorry that your experience with us did not live up to your expectations.
We sincerely regret the problems you encountered with the size of the room, the supply of hot water and the charge for bottled water. Your comfort is our priority and we take your concerns very seriously. You should know that we offer twelve different room categories, of varying sizes. Surely a Junior Suite would have better suited your needs?
After investigation, we haven't had any problems with the boiler recently... or any reports from other guests. As for the charge of €4 for the two bottles of water you used from the minibar, it seems justified. We have 2 water fountains and an ice machine available free of charge in the hotel.
As for the dirty sheets, we are extremely sorry for this inconvenience. Clearly this does not meet our standards of cleanliness and excellence. Your comments will be shared with our cleaning team to ensure that such incidents are avoided in the future.
We want to restore your confidence in our establishment. Should you decide to give us another chance in the future, we would be honoured to welcome you back and provide you with a much more satisfying experience.
Thank you once again for your return and we look forward to welcoming you back under more positive circumstances.
Sincerely, Myriam
Al check in ci hanno detto che la colazione non era inclusa ed al check out, per caso, hanno detto che era stata pagata ( tramite agenzia)! Ovviamente si tutelano con cauzioni o carte di credito ma se sbagliano loro non si può fare niente.
Grazie per aver trovato il tempo di condividere il suo feedback con noi. Apprezziamo molto la sua onesta recensione sul suo recente soggiorno presso il nostro hotel.
Ci scusiamo per i disagi che ha subito durante il suo soggiorno, in particolare per la gestione da parte del nostro personale dell'inclusione della colazione. Non è nostra intenzione fornire informazioni contraddittorie e capiamo quanto possa essere stata frustrante questa situazione per lei.
Le assicuriamo che prendiamo sul serio i suoi commenti e affronteremo la questione con il nostro team per garantire che tali malintesi non si verifichino in futuro. Lavoriamo costantemente per migliorare i nostri servizi e le esperienze degli ospiti, e il suo contributo è prezioso per aiutarci a raggiungere questo obiettivo.
Se desidera condividere con noi qualcos'altro o se ha ulteriori dubbi, non esiti a contattare direttamente il nostro team di gestione. Desideriamo sistemare le cose per lei e fare in modo che la sua prossima visita sia più piacevole.
Ci scusiamo ancora una volta per l'inconveniente e speriamo di avere l'opportunità di accogliervi nuovamente in futuro.
Cordiali saluti, Myriam
Thank you very much for your kind comment! We are delighted to hear that you had an exceptional stay at our hotel. Your warm words are the best reward for our dedicated team, who continually strive to provide a quality service to all our guests.
We pride ourselves on providing a welcoming and comfortable environment and top of the range facilities to make your stay as enjoyable as possible. Your satisfaction is our top priority, and we are delighted to hear that we have met your expectations.
Don't hesitate to come back and visit us on your next getaway. Our team will be delighted to welcome you back and ensure that your next stay is as memorable as your last.
Once again, thank you for taking the time to share your positive experience. Your satisfaction is an inspiration to us all. We look forward to your next visit!
Yours sincerely, Myriam
Gracias por tomarse el tiempo de dejar su opinión sobre nuestro hotel. Estamos encantados de que disfrutara de nuestra céntrica ubicación y de que nuestro personal fuera amable durante su estancia.
En cuanto a su comentario sobre la necesidad de reformas, nos tomamos muy en serio sus comentarios. Su comodidad y satisfacción son nuestras principales prioridades, y lamentamos saber que algunos aspectos de nuestro hotel no cumplieron con sus expectativas.
Nos gustaría asegurarle que estamos tomando medidas para mejorar nuestro establecimiento con el fin de proporcionar a nuestros huéspedes una experiencia de estancia agradable y confortable. Sus comentarios nos ayudan a identificar áreas de mejora y agradecemos sinceramente sus comentarios.
Esperamos que nos dé la oportunidad de darle la bienvenida de nuevo en un futuro próximo. Si decide volver, póngase en contacto con nosotros directamente y haremos todo lo posible para que su estancia sea memorable.
Gracias de nuevo por elegir nuestro hotel, y esperamos volver a verle pronto.
Le deseamos lo mejor, Myriam
Thank you for taking the time to leave a rating and comment on our hotel. We are delighted to hear that you enjoyed your stay overall, as well as the central location and decoration of our establishment.
We are pleased that you enjoyed your breakfast under the glass roof, as this area is very popular with our guests for its bright and pleasant atmosphere.
However, we are aware that the layout of our hotel can seem a little complex with its maze of staircases. We are constantly working to improve signage to make access easier and more intuitive.
As for the incident with the lift, we sincerely apologise for this inconvenience. Unfortunately, unforeseen breakdowns can happen and we are grateful that our team was able to help you quickly with your luggage. Your comfort and satisfaction are our priority.
With regard to the lack of shutters in your room, we understand the importance of being able to control the brightness, and we take your comment into account. We will look into this possibility of improvement to offer our guests a better experience.
We hope you enjoy your stay despite these minor inconveniences. Your feedback is invaluable in helping us to improve and offer an even better experience to our future guests.
We would be delighted to welcome you back to our hotel on your next visit, and please do not hesitate to contact us directly should you require any assistance with your booking or have any further questions.
Sincerely, Myriam
Nous vous remercions d'avoir pris le temps de laisser un avis sur notre hôtel. Nous sommes ravis de savoir que vous avez apprécié notre emplacement idéal ainsi que le double vitrage efficace qui isole bien du bruit en soirée. La satisfaction de nos clients est notre priorité, et nous sommes heureux que ces aspects aient contribué à rendre votre séjour plus agréable.
Cependant, nous regrettons sincèrement que certains aspects de votre séjour n'aient pas été à la hauteur de vos attentes. Nous prenons note de vos commentaires concernant le service et la taille des chambres. Votre retour d'expérience est précieux, car il nous permet de nous améliorer continuellement.
Nous souhaitons vous informer que nous avons déjà commencé à prendre des mesures pour améliorer nos services et offrir une expérience plus satisfaisante à nos clients. Concernant la taille des chambres, nous comprenons que cela peut être un facteur important lors du choix d'un hébergement, et nous étudions des solutions pour améliorer cet aspect. Sachez que nous disposons de 12 catégories de chambres différentes, de taille plus ou moins importantes.
Nous espérons sincèrement que vous nous donnerez une autre chance de vous accueillir dans le futur et de vous offrir une expérience plus mémorable. N'hésitez pas à nous contacter directement lors de votre prochain séjour, afin que nous puissions prendre en compte vos préférences et vous proposer la meilleure chambre possible.
Encore une fois, nous vous remercions pour vos commentaires constructifs. Votre satisfaction est primordiale pour nous, et nous ferons tout notre possible pour rendre votre prochain séjour plus agréable.
Cordialement, Myriam
Nous vous remercions sincèrement d'avoir pris le temps de laisser cette excellente note de 5/5 sur Google pour notre hôtel ! Votre commentaire positif nous a fait chaud au cœur et nous sommes ravis que votre séjour parmi nous ait été à la hauteur de vos attentes.
C'est un réel plaisir de savoir que vous avez trouvé notre hôtel de premier ordre et que notre équipe de gestionnaires a pu vous offrir un service à la hauteur de vos attentes. Nous mettons un point d'honneur à être à l'écoute de nos hôtes et à répondre à leurs besoins pour rendre leur séjour le plus agréable possible.
Nous espérons vous revoir très bientôt parmi nous, et si vous avez besoin de quoi que ce soit à l'avenir, n'hésitez pas à nous contacter. Votre satisfaction est notre priorité absolue.
Encore une fois, nous vous remercions de votre confiance et de la gentillesse dont vous avez fait preuve dans votre commentaire. Votre recommandation nous est très précieuse.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées.
Myriam
We would like to express our sincere gratitude for the time you took to leave a positive review of our Hotel de l'Horloge in Avignon on Google. Your satisfaction is our top priority, and we are delighted that you enjoyed your stay with us.
The central location of our hotel helped to make your stay even more enjoyable, and we are delighted that you appreciated this privileged location.
The room you stayed in provided comfort and warmth, with its small terrace. The cleanliness of our rooms is a fundamental value for us, and we are pleased to know that this was appreciated on your part.
The warm welcome and smile of our staff are an integral part of our service, and we are delighted to see that these aspects have been noticed and have contributed to your satisfaction.
Thank you very much for recommending our hotel with a 5/5 rating. Your satisfaction is a real reward for our entire team.
Once again, we would like to thank you for choosing the Hotel de l'Horloge in Avignon. We sincerely hope to have the opportunity to welcome you again very soon.
Yours sincerely, Myriam
We look forwards to welcome you again in the futur,
Best Regards, Myriam
D'ailleurs prenez absolument votre petit déjeuner ici il est absolument succulent.
Je reviendrai volontiers.
Toute l'équipe de l'hôtel de l'Horloge et moi-même sommes très heureux de savoir que vous avez passé un bon séjour parmi nous.
Nous vous remercions vivement d'avoir partagé votre expérience ici et d'avoir également répondu à notre formulaire interne.
Bien à vous,
Myriam
2nd edit including original review:
When we checked in and went to our room on the fourth floor, there was a smell of mold in the hallway, and then a stronger smell from inside room 416. There was yellowing and peeling on the walls from some sort of water damage.
We informed Hugo and Kristiana at the front desk that we couldn’t stay in a room that smelled so strongly of mold.
Hugo said that he thought the mold smell must be coming from the air conditioning, and having turned the air conditioning off, the smell would dissipate. Not as comforting to us as I think he thought it would be!
Just to be sure, we asked our neighbors in Room 418 to smell our room and let us smell theirs. 418 smelled fine, but the hallway smelled and room 416 was a strong and notable stench.
After an hour of waiting with the air conditioning off, the room was still smelling of mold, no less than our first entry to the room.
1st edit: TLDR, Room 416 smelled strongly of mold, front desk agreed and blamed the AC. 2hrs after AC was shut & the stench remained. “Sold out et complet” there was no hope of an alternative room for us… *miraculously* after leaving a 1 star review they were able to downgrade us into a new room for one night and upgrade for the final two. Terribly inconvenient and stressful, but resolved properly in the end.
Edit 3: seeing the hotel respond to blame the weather, the “most sensitive guests” and the AC, it is impossible for me not to reiterate that there was. Solution found only after I made a 1 star review and showed the front desk.
After having seen now 4 other rooms, 416 was the only room not renovated with new parquet, but old carpet. Perhaps there is a leak in the roof that has allowed Avignon’s famous flooding to impact the hotel.
I will reiterated that this was not a simple musty smell like in a church or in a basement, but an extremely strong & unmistakeable odor of BLACK MOLD, confirmed by all members of our group, and the reception. Please refer to the photos of the yellowing and peeling wall. I hope they can quickly renovate the rest of the rooms that need it before more guests suffer or someone gets ill because of the mold problem.
Thank you for responding because it shows the exact level of poor customer service we dealt with upon check in. I would recommend admitting when you have a mistake instead of embarrassing yourself in the google review comments, perhaps if you spent less time responding to reviews and more time improving the hotel, you wouldn’t have these issues.
Avoid Hotel de L’Horologe Avignon
Thank you for reviewing your stay at the Hotel de l'Horloge.
The very humid weather of the last few weeks can indeed create a feeling of dampness and the smell of mould for the most sensitive guests.
The same applies to the air-conditioning, which can sometimes be disturbing for some of our guests, which is why our receptionist has advised you to turn it off for a while. We can assure you that there are no technical problems for us in this or any other room.
We have reacted to the best of our ability, from the time of your complaint until its resolution.
Finding you an alternative with a fully booked hotel was no easy task; there was no miracle but an opportunity. Our occupancy schedule is constantly changing.
The most important thing is that you were able to enjoy your stay in the end.
We hope you will visit us again on your next visit to Avignon.
Yours sincerely,, Myriam
Google'a yorumunuzu göndermek için zaman ayırdığınız için teşekkür ederiz.
Otelin Avignon'un tarihi kalbindeki ideal konumundan yararlanabildiğiniz için mutluyuz.
Sonuç olarak, bir otoparkımız yok, ancak otelin önünde bagaj boşaltmak için sadece birkaç yer var. Bununla birlikte, otele birkaç adım mesafede bulunan Parking du Palais des Papes ile müşterilerimiz için tercihli bir fiyatla çalışıyoruz.
L'Horloge sadece 66 odası bulunan büyüleyici bir oteldir. Sadece 7 kişilik bir asansörümüz var.
Umarım bir sonraki konaklamanızda sizi tekrar ağırlama fırsatımız olur!
Saygılarımla, Myriam
Thank you for having shared your experience.
L'Horloge has 66 rooms in 12 different categories. Don't hesitate to book a larger room for your next stay.
We are happy you could enjoy our location and the city attractions.
The charming hotel has two buildings relied, parquet flooring and sea rush may seem uneven.
We take good note of your remarks about the lightning in the bathroom.
Kind Regards, Myriam