LA BASTIDE DE TOURTOUR ^{* * * *}

Accueil splendide cadre magnifique et Eau de la piscine à une température idéale, aucune hésitation à rentrer de dans. Menu changeant tous les jours mais entrée et mise en bouche répétitives.

Excellente expérience dans un cadre magnifique.|Le personnel était très professionnel et très attentif à nos besoins.

un hôtel exceptionnel .|Les plats proposés au restaurant sont de qualité.|Le personnel discret est attentif à la plus petite sollicitation.

L'endroit est superbe, l'accueil parfait et c'est idéal pour un séjour de calme et de détente. Nous sommes arrivés vers 16h, massage à 18 h et dîner sur la terrasse panoramique à 20h . Le lendemain nous avons profité du spa (hammam, sauna, jacuzzi, piscine intérieure et piscine extérieure). Nous aurions aimé joué au tennis ou s'xercer au golf mais il faisait trop chaud. Le lendemain midi nous avons déjeuner dans le village auquel on accède à pied depuis la Bastide en cinq minutes.

We booked a Superior Room for a four-night stay. We knew that the room (Room 25) did not have a balcony or a view but we told that it had a private terrace/garden. ||What we were not told is that this room is essentially an annexe to the main hotel which is configured specifically for disabled guests. It cannot be accessed from the hotel at all, only by walking around to the rear of the hotel down a steeply sloping drive adjacent to a car parking area.||The room is located next to the hotel laundry so staff were often to be seen (and heard) pushing large trolleys of laundry past the terrace.||The room area consists of a very large bedroom with a sitting room and a huge bathroom. Unfortunately the decor and furnishings are very spartan to say the least - more befitting a dentist's waiting room than a "Superior" room at a Luxury Hotel and Spa.||The three chairs in the sitting room are very upright and not comfortable.||There was just a single small chest of drawers - in the sitting room! - and a cupboard containing a safe and a single shelf - nowhere near enough storage space for a couple staying four nights. There is a wardrobe in the bedroom area but that contains a fridge - if you turn on the fridge then your clothes get very hot very quickly!||The air conditioning unit did not work and as the apprtment is on the ground floor it was impossible to leave any windows open as there are none - just full-length glazed French Windows. The temperature was in the high 30s centrigrade which made the appartment very uncomfortable - especially as we had to close the curtains at night to give us some privacy from people walking past.||The bathroom, although huge, is very badly laid out. The double sink is very low - for wheelchair users - which is not ideal for two non-disabled people of nearly 6ft. There was just a single small towel rail and one shelf under a mirror on a side wall - far from ideal.||The reception staff were not very helpful, telling us the hotel was fully booked so we could take it or leave it - which is precisely what we did. Having driven 1,000km to get there we left after just two nights.||The restaurant was very pleasant and the restaurant staff were charming.||If you go there avoid Room 25.