TERRE BLANCHE HÔTEL SPA GOLF RESORT * * * * *
宾馆
€€€
4.5/5
2025
推荐
2025
超豪华酒店占地 300 公顷，拥有安全的封闭场地，可欣赏全景，并设有水疗区。
在一个占地300公顷的封闭和安全的环境中，这是一个非常豪华的度假胜地，套房面积最小为60平方米，分布在单层别墅中，可通向私人露台或阳台，一个巨大的600平方米的无边泳池，可以看到全景，一个两层的水疗中心，总面积为3200平方米（瓦尔地区最美丽的水疗中心之一，7月和8月为成人保留），四个餐厅，包括一个米其林星级美食餐厅，和两个18洞高尔夫球场，与自然环境融合在一起。
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成员的意见TERRE BLANCHE HÔTEL SPA GOLF RESORT
4.5/5
55 通知
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以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
访问于七月 2023
I travelled to Terre Blanche with my wife and two children. Prior to our stay my wife informed the hotel that she had a potentially life threatening allergy to flax seeds.
Our first meal at the resort we were served multi grain bread covered with flax seeds....we informed the kitchen of the mistake and they were rightly apologetic. Despite this, they served my wife the same bread at least 4 other times.
I have a (less serious) hazlenut allergy. I explicitly asked 2 waiters, who checked with the kitchen, whether the dessert was safe to eat. I was told "absolutely" no hazlenuts. I took one bite, and the thing was filled with nutella.
Frankly, they just don't get it and they are going to put someone in the hospital.
Despite my numerous complaints, and speaking to different managers, I was never offered anything beyond hollow apologies.
Beyond this major issue, lesser issues with the fact that AC barely worked in our room, and kiddie pool was infested with hornet nests.
And it's a joke to call this a 5-star resort. People are very nice, but they just aren't properly trained in the way you'd expect from a place this expensive.
On a positive, the area is nic
RESPONSE TO FALSE RESPONSE FROM OWNER:
My wife has a serious allergy and 100% completed the form indicating she had a flax seed allergy prior to arrival. And she carries medical cards that she hands staff.
You are correct that I did not indicate an allergy in advance. You are also correct that I had a choice of deserts, one of which looked like a snickers bar. I explicitly asked 2 different waitresses whether the nuts in that desert were hazlenut. They said 100% no and checked with the kitchen. I was not able to see the nutella filling the desert.
I'd advise not responding again. Thanks
Our first meal at the resort we were served multi grain bread covered with flax seeds....we informed the kitchen of the mistake and they were rightly apologetic. Despite this, they served my wife the same bread at least 4 other times.
I have a (less serious) hazlenut allergy. I explicitly asked 2 waiters, who checked with the kitchen, whether the dessert was safe to eat. I was told "absolutely" no hazlenuts. I took one bite, and the thing was filled with nutella.
Frankly, they just don't get it and they are going to put someone in the hospital.
Despite my numerous complaints, and speaking to different managers, I was never offered anything beyond hollow apologies.
Beyond this major issue, lesser issues with the fact that AC barely worked in our room, and kiddie pool was infested with hornet nests.
And it's a joke to call this a 5-star resort. People are very nice, but they just aren't properly trained in the way you'd expect from a place this expensive.
On a positive, the area is nic
RESPONSE TO FALSE RESPONSE FROM OWNER:
My wife has a serious allergy and 100% completed the form indicating she had a flax seed allergy prior to arrival. And she carries medical cards that she hands staff.
You are correct that I did not indicate an allergy in advance. You are also correct that I had a choice of deserts, one of which looked like a snickers bar. I explicitly asked 2 different waitresses whether the nuts in that desert were hazlenut. They said 100% no and checked with the kitchen. I was not able to see the nutella filling the desert.
I'd advise not responding again. Thanks
TERRE BLANCHE HÔTEL SPA GOLF RESORT
经理
24/07/2023 à18:23
dear Aaron,
We would like to thank you for your comments and take this opportunity to reassure our customers that we are used to accommodating guests with food allergies without difficulty.
The reservations department systematically sends out a questionnaire prior to each stay to check for any allergies. In your case, you never replied despite two reminders from us.
Regarding your allergy to nuts, I would like to point out, as you mentioned, that we were not also informed of your intolerance, and that you chose from a selection of cakes, the one with a hazelnut prominently displayed, and then accused us.
I agree with you, our staff is very friendly and shows a great deal of patience and self-sacrifice with some customers.
Best Regards
We would like to thank you for your comments and take this opportunity to reassure our customers that we are used to accommodating guests with food allergies without difficulty.
The reservations department systematically sends out a questionnaire prior to each stay to check for any allergies. In your case, you never replied despite two reminders from us.
Regarding your allergy to nuts, I would like to point out, as you mentioned, that we were not also informed of your intolerance, and that you chose from a selection of cakes, the one with a hazelnut prominently displayed, and then accused us.
I agree with you, our staff is very friendly and shows a great deal of patience and self-sacrifice with some customers.
Best Regards
访问于七月 2023
J'ai récemment eu le privilège de retourner jouer sur un golf magnifique, qui était tout simplement parfait à tous égards !!!
Dès mon arrivée en voiturette, j'ai été accueilli chaleureusement par le personnel. Ils ont pris soin de préparer mon matériel avant la partie et m'ont même nettoyé mes clubs à la fin de ma partie.
Le parcours lui-même était à couper le souffle, offrant à la fois une beauté naturelle et un niveau de technicité impressionnant.
Je ne saurais trop recommander ce golf, une expérience inoubliable pour tous les passionnés de golf.
Dès mon arrivée en voiturette, j'ai été accueilli chaleureusement par le personnel. Ils ont pris soin de préparer mon matériel avant la partie et m'ont même nettoyé mes clubs à la fin de ma partie.
Le parcours lui-même était à couper le souffle, offrant à la fois une beauté naturelle et un niveau de technicité impressionnant.
Je ne saurais trop recommander ce golf, une expérience inoubliable pour tous les passionnés de golf.
TERRE BLANCHE HÔTEL SPA GOLF RESORT
经理
17/07/2023 à20:05
Cher Monsieur ROCHEROLLE,
Nous vous remercions d’avoir pris le temps de partager votre expérience au sein de notre Resort familial Terre Blanche.
Nous sommes enchantés de lire que vous avez apprécié la qualité de nos installations ainsi que la serviabilité de nos collaborateurs.
Nous sommes désolé de savoir que vous n'avez pu trouver votre bonheur dans la sélection de nos bières à la carte de notre bar
Nous espérons avoir le plaisir de vous recevoir de nouveau pour profiter de nos installations et de l'accueil chaleureux de nos collaborateurs.
Cordialement,
Les équipes de Terre Blanche
Nous vous remercions d’avoir pris le temps de partager votre expérience au sein de notre Resort familial Terre Blanche.
Nous sommes enchantés de lire que vous avez apprécié la qualité de nos installations ainsi que la serviabilité de nos collaborateurs.
Nous sommes désolé de savoir que vous n'avez pu trouver votre bonheur dans la sélection de nos bières à la carte de notre bar
Nous espérons avoir le plaisir de vous recevoir de nouveau pour profiter de nos installations et de l'accueil chaleureux de nos collaborateurs.
Cordialement,
Les équipes de Terre Blanche
访问于七月 2023
Superb
TERRE BLANCHE HÔTEL SPA GOLF RESORT
经理
18/09/2023 à19:29
Thank you for your comment !
Alain MOURGUES
Hotel Director
Alain MOURGUES
Hotel Director
访问于六月 2023
Un très très bon
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Alain MOURGUES
Directeur Terre Blanche Hôtel