LA BASTIDE DU CHÂTEAU RASQUE

I am writing this review with a heavy heart as I've never been so compelled to share a negative experience in my career as a travel industry professional. As the CEO and owner of a globally-recognized travel company that has hosted groups in numerous countries on all seven continents, we've come across various levels of hospitality. Still, our recent visit to Chateau Basque was, unfortunately, one of the worst experiences we've encountered to date. ||Our group of twelve guests was booked for a visit and tasting at this seemingly charming establishment, only to be met with a shocking level of rudeness. A basic necessity, the use of restrooms, became a point of contention during our stay. Despite our polite requests, we were repeatedly and quite bluntly told 'no'. The host even had the audacity to state that only 'the boss' could use the facilities.||Customer service is the backbone of any hospitality industry, and Chateau Basque's treatment of our guests was blatantly disrespectful and distressingly unprofessional. This kind of attitude tarnishes not only the reputation of the individuals involved but also the potential of an otherwise charming establishment.||This review is not just a critique of our experience but also a call to action for Chateau Basque and similar establishments. If you are in the business of dealing with people daily, then respect and courtesy should be a given, not a privilege bestowed upon a select few. ||To fellow travelers, especially group tours, I advise you to reconsider your decision if you're planning to visit Chateau Basque. There are countless other establishments where your patronage will be valued, your needs catered for, and your dignity upheld.||The experience at Chateau Basque was an unfortunate example of how poor customer service can mar an establishment's reputation. A place that could have been a highlight of our trip became a source of discomfort for our guests. It's disheartening to see how one negative encounter can significantly overshadow the potential of an otherwise picturesque winery. ||In conclusion, until significant improvements are made in the staff's attitude and respect towards guests at Chateau Basque, I strongly suggest looking elsewhere for your wine-tasting and touring experience. A place with such beauty deserves to be complemented by great hospitality, and it is my hope that this review instigates the necessary changes.|

I am writing this review with a heavy heart as I've never been so compelled to share a negative experience in my career as a travel industry professional. As the CEO and owner of a globally-recognized travel company that has hosted groups in numerous countries on all seven continents, we've come across various levels of hospitality. Still, our recent visit to Chateau Rasque was, unfortunately, one of the worst experiences we've encountered to date.

Our group of twelve guests was booked for a visit and tasting at this seemingly charming establishment, only to be met with a shocking level of rudeness. A basic necessity, the use of restrooms, became a point of contention during our stay. Despite our polite requests, we were repeatedly and quite bluntly told 'no'. The host even had the audacity to state that only 'the boss' could use the facilities.

Customer service is the backbone of any hospitality industry, and Chateau Basque's treatment of our guests was blatantly disrespectful and distressingly unprofessional. This kind of attitude tarnishes not only the reputation of the individuals involved but also the potential of an otherwise charming establishment.

This review is not just a critique of our experience but also a call to action for Chateau Rasque and similar establishments. If you are in the business of dealing with people daily, then respect and courtesy should be a given, not a privilege bestowed upon a select few.

To fellow travelers, especially group tours, I advise you to reconsider your decision if you're planning to visit Chateau Basque. There are countless other establishments where your patronage will be valued, your needs catered for, and your dignity upheld.

The experience at Chateau Rasque was an unfortunate example of how poor customer service can mar an establishment's reputation. A place that could have been a highlight of our trip became a source of discomfort for our guests. It's disheartening to see how one negative encounter can significantly overshadow the potential of an otherwise picturesque winery.

In conclusion, until significant improvements are made in the staff's attitude and respect towards guests at Chateau Rasque, I strongly suggest looking elsewhere for your wine-tasting and touring experience. A place with such beauty deserves to be complemented by great hospitality, and it is my hope that this review instigates the necessary changes.