HÔTEL SEZZ SAINT-TROPEZ ^{* * * * *}

Not your usual St Tropez chic. This hotel has screaming kids dominating the pool all day long. To be avoided by anyone looking for sophistication. This is not the peaceful oasis advertised. Disappointing gym area positioned on a small outdoor platform squeezed between two rooms. Breakfasts look good at face value but ingredients and service are terrible. Many wait staff do not understand English. I have been multiple times and hotel is not what it used to be. Definitely choose another hotel like La Bastide or Arev. I don’t plan to come back.

The staff is horrible!!!|They ruined our vacaction|Never encountered a service like this|Horrible value for money|The overall atmosphere, the unwelcoming and at times dismissive attitude of the staff, the poor communication, the two-hour delay waiting for the shuttle,|a message that they will do a garden maintenance during our stay,| and the disappointing condition of some of the facilities – including the jacuzzi – were all far below the standards we expected from a five-star hotel. Sadly, this greatly affected what was supposed to be a special and relaxing vacation

Dear Sezz Team

I am compelled to respond once again, as your recent reply was not only disappointing but also deeply misleading.

First, there is absolutely no exaggeration or lack of accuracy in what I wrote — everything was a precise account of what we experienced during our stay.

You claim to have reimbursed us for the Uber ride, which is simply false. To this day, we have received no refund. On top of that, you wrote to my husband suggesting he demanded a full refund for the stay — another fabrication. When we were asked what type of compensation we expected, we clearly stated that **we would not dictate that**, but that we expected a fair and meaningful gesture given the distress we experienced. **At no point did we demand a specific form of compensation.** Please stick to the facts — and for the record, we filmed the conversation with Sebastian. So we strongly advise you to avoid bending the truth.

Regarding the so-called "upgrade" you provided — that was your decision alone. It amounted to a welcome glass of champagne and a room that looked nearly identical to the one we originally booked. That gesture does not even begin to make up for the poor service we received.

Bringing a gardener to work right outside our private terrace on the **morning of checkout** and informing us with a casual note in the room is not only inappropriate — it's insulting. Maintenance should be done **when rooms are unoccupied**, not when guests are still paying to enjoy their final hours in peace.

The jacuzzi felt more like a cold swimming pool. Perhaps the temperature meets regulations, but it was not comfortable or relaxing — and even your own staff member acknowledged this at the time.

Throughout our stay, we voiced our concerns politely and respectfully, despite the fact that the **level of service was among the worst I have ever encountered.**

After being left waiting for 90 minutes and having to return at our own expense, we still haven’t seen a refund. And now, to add insult to injury, you are asking my husband to send you proof of a receipt? That is frankly embarrassing.

Even a quick look at your responses to other low-rated reviews reveals a pattern — your customer service is laughable. One of your **own staff members even took the time to leave a negative review** about your hotel. What does that say?

I will not continue with this ridiculous back-and-forth. You should seriously reflect on the way you handle guest relations. Yes, your rating might be high *for now*, but with only about 70 reviews, that can change very quickly — especially if you continue to ignore real feedback instead of learning from it.

I truly feel sorry for you. Good luck — you’re going to need it.

We stayed at Hotel Sezz to celebrate our honeymoon and a birthday, expecting a luxurious and peaceful experience. Instead, we encountered repeated service failures, poor communication, and a lack of accountability.

* The jacuzzi was cold and unusable despite staff acknowledging the issue. It was never fixed.
* Shuttle service was completely unreliable—we were left waiting over 90 minutes and ended up having to pay for an Uber ourselves.
* When we returned to the hotel after this ordeal, there was **no one at the reception desk at all for several minutes** (er have a video), adding to our feeling of being abandoned.
* Communication was inconsistent and often unresponsive, including the WhatsApp guest line.
* Our room had multiple issues: broken curtain, non-functioning safe, and no water bottles provided when requested.
* On our final night, we received an impersonal message that gardening would take place right outside our private terrace the next morning—clearly inappropriate timing and communication.
* Worst of all was the dismissive and defensive attitude of several staff members, including the assistant manager, who seemed more focused on proving us wrong than actually helping.

We sent a detailed letter to management outlining all of these issues, but received only a generic reply offering a vague future discount—completely inappropriate given the occasion and level of service failure.

This stay was meant to be special. Instead, it was frustrating and disappointing. Definitely not recommended.

The staff is horrible!!!
They ruined our vacaction
Never encountered a service like this
Horrible value for money

The overall atmosphere, the unwelcoming and at times dismissive attitude of the staff, the poor communication, the two-hour delay waiting for the shuttle, and the disappointing condition of some of the facilities – including the jacuzzi – were all far below the standards we expected from a five-star hotel. Sadly, this greatly affected what was supposed to be a special and relaxing vacation