KUBE HOTEL GASSIN ^{* * * * *}

I am writing to you directly as I have been trying to reach your team for the past 12 days regarding a very disappointing and unresolved issue, and have yet to receive any proper response.||During my stay at Kube Hotel Saint-Tropez, one of my valuable garments — worth approximately $5,000 — was severely damaged by your staff. Despite several emails sent to the hotel, I have not received a single acknowledgment or any form of assistance. This complete lack of professionalism and accountability is absolutely unacceptable, especially from a property that presents itself as a 5-star establishment.||I kindly request your immediate attention to this matter. I expect a formal investigation and appropriate compensation for the damage caused. This level of disregard for your guests’ property and communication reflects extremely poorly on the reputation of your hotel

The arrival already a complete nightmare. Waited more than one hour for the luggage. Staff only standing around talking.. „we dont know.. we dont know..“ really worst service ever. Wasted time.||Better look for a different hotel in St Tropez.

Excellent location and beautiful hotel. Service was poor due to lack of staff and the ones there were super busy so we could not order pool drinks at all. Its a shame as it could be so much better if they sort this out.

Unfortunately for the price we paid here we expected a higher level of service. There were a few things that they likely need to do to improve things given the price:

1) when we arrived our safe was locked shut. When we requested it to be opened we were told the staff with the safe tool wouldn’t be there until 8am. For an international traveler not having a working safe in a hotel room is pretty important. I will give the hotel credit for changing our room, however I think the hotel needs to take responsibility at all times for the safety and well being of guest belongings. Whatever tool is needed to open a safe needs to be available for guests upon arrival.
2) when we went to the pool in the afternoon towels and dirty dishes/towels were on most of the chairs. I understand that it was later in the day, but there should still be attentive staff checking if the pool area is usable for guests to come and relax.
3) while the staff was helpful, if felt like they moved slowly and weren’t always very visible. An example is that there was a bar by the pool and we had to flag someone down to get us a cocktail. It wasn’t clear if they were working at the bar or the restaurant.
4) the website advertised that they had a Maserati shuttle, but the shuttle that was used was a black van. I understand that we didn’t have to be driven in it, but the advertisement seems odd if we weren’t offered.

Overall the hotel property was beautiful, but the service was lacking for a hotel that is listed as 5 star.

The Kube is a 3-4 star hotel who pretends to be a 5 star hotel. It’s kind of like the ikea of hotels. It’s looks fancy and nice but has so many holes from what you would expect at a 5 star hotel.

Positives:
The pools are beautiful

The included breakfast was delicious

Negatives:

When we arrived at the pool late in the afternoon every chair was filled with dirty towels and drinks despite there not being any other guests in sight. We had to walk around to find someone to clean off the chairs so we could have a seat and they continued to just leave empty drink glasses on the tables by the chairs.

We went with another couple and neither of the safes worked in our rooms. They had to have their room switched because the employee who could fix safes was not there that day. Ours was fixed for about 12 hours and did not work again the next day. Luckily it was open when it stopped working again. When you are traveling internationally, a safe is a must for your passports.

They advertise a Maserati shuttle but it’s actually a black van - small thing.

The rooms just felt cheap. You could hear everything in the hallways all night and you felt like everything in the room was on the verge of breaking. At the end of the hallway, the room doors were literally right next to each other so you couldn’t tell if someone was knocking on your door on one of the neighboring rooms and there was no peephole to check so you had to open your door each time. The phone didn’t really work so we couldn’t call the front desk if we needed something. There was also zero countertop in the bathroom so no place to set anything.