QASTI - NEW HOTEL OF MARSEILLE

Très bon séjour. Chambre spacieuse et confortable. Hotel très bien situé..service efficace et attentionné. Un des meilleurs hôtels où j'ai séjourné. Je recommande.

Hotel okayish & everything walking distance. However, not 4 stars. Seemed as it is not main season and everything looked not much prepared yet.

Complementary, worst experience with the receptionists. Super unfriendly, very much not helpful. Did not even looked up or said hi. Kinda disrespectful to me as a women (& younger). Did not explained anything for the Hotel Checkin. Had to ask every question myself. We already had lowered expectations in France (generally) as they are usually not much service oriented (and let u feel they hate speaking English), however, he managed to go even lower. Did very much felt unwelcomed as guest. The receptionst really managed to let us question, if he is in the right position to represent a hotel & welcome guest or even interact with them. No presence, negative and below supportive.
(Time: 27th May 2025 around 2pm - elderly & with glasses // younger colleague at least helped with the bags. Talked french to each other and gave very unpleasant vibe and somewhat arrogant. Could not tell if this was the case as we had the audacity to ask questions (poole usage prio checkin possible etc. where they did not dropped a word). Met othet guest and they had the same.

Funfact: was my birthday and he had my ID in his hads and did not said anything as well haha - not that he had too, but at least this would be my bare minimum for human interaction lol)

Would appreciate to give a other review, however, not the case. Do the hotel a favor and protect other guests of this experience.

Nous avons passé une nuit très agréable dans cette hôtel très bien situé avec vue sur le vieux port, le personnel est très agréable et le service impeccable. Bonus pour la piscine et la salle de sport c’était parfait. Je recommande

Une honte laisser des jeunes majeurs a la rue a leur prétextant l, annulation tous sa pour relouer la chambre plus cher car c le concert de Jul .||Encore des commercants a ne pas recommander tous sa pour quelque euro de plus .||Si vous souhaitiez allez la bas passer votre chemin

Honteux !!!!
Nous avions réservé une chambre à l’avance pour mon fils. Lorsqu’il s’est présenté à l’hôtel, on lui a tout simplement annoncé que la chambre avait été donnée à quelqu’un d’autre. Aucune solution n’a été proposée, aucun mail ou appel préalable pour nous prévenir. Ce manque total de professionnalisme et de respect du client est inacceptable. Ce genre de comportement est totalement irrespectueux et indigne d’un établissement hôtelier. À FUIR