HÔTEL TERMINUS SAINT–CHARLES ^{* * *}

친절한 직원들 덕분에 여행이 즐거웠어요

Très bon accueil, personnel présent en continu et disponible. ||Proximité de la gare et d'autres services appréciable.

The hotel is very close to the train station, and it's 10-15 minutes walking distance to the harbour and city center. The hotel is clean and the rooms are standard,

Avoid at all costs. Paid €200 for one nights stay (prices were hiked due to the Springsteen concert on that night). Checked in at roughly 4pm. Shower head didn’t sit in its holder properly and was wedged behind the pipe with a leftover bottle of shower gel there. Hotel are trying to claim this is false and that it sits in the holder properly. It doesn’t. The plug hole in the shower is also broken. Tea and coffee amenities were just flung across the table. No cups or spoon to make a drink even if you wanted one. The hairdryer is practically split in two, again, the hotel are insisting this is ok and it’s safe to use. ???? There are stains on the curtains and ripped bed sheets. We returned to the hotel after the concert and pulled back the sheets and we were horrified to find sand and dirt in there which must have been from previous guests. We immediately rang reception as that is just disgusting. The gentleman came up to the room and we showed him the evidence. We were told to pack our bags and we could be moved, however, it was now half past midnight and we had to be up at 3.30am for the airport so we said we did not want to do this, plus, the hotel was advertised as fully booked so how could they move us rooms? We asked for the bed to be changed to be told that the gentleman wasn’t trained in housekeeping. How a grown adult cannot change bed sheets is beyond me, so we had to do it ourselves. Pillows are flat as a pancake as well. Might as well|not be there. Complained about all this to the hotel and asked for a refund to be told absolutely not, they don’t think anything is wrong, and when I said if I couldn’t have a refund I would be left with no option but to make the public aware of the state of the hotel as it isn’t fair that people have to endure those conditions for what is supposedly a 3 star establishment. Was then told they don’t appreciate threats. Clarified it’s not a threat, just stating facts as the photographic evidence shows. Also no mini fridge which although isn’t advertised feels like it would be expected/needed in a place that’s so warm and supposedly 3 stars. Only positive is the man who was on reception when we checked in was lovely. Location ok for a walk to the port but it’s also very noisy with traffic outside. One final thing, if you have even a remote fear of lifts then avoid this place as the lift is like something from a time warp and you can barely fit one person in there.

Avoid at all costs. Paid €200 for one nights stay (prices were hiked due to the Springsteen concert on that night). Checked in at roughly 4pm. Shower head didn’t sit in its holder properly and was wedged behind the pipe with a leftover bottle of shower gel there. Hotel are trying to claim this is false and that it sits in the holder properly. It doesn’t. The plug hole in the shower is also broken. Tea and coffee amenities were just flung across the table. No cups or spoon to make a drink even if you wanted one. The hairdryer is practically split in two, again, the hotel are insisting this is ok and it’s safe to use. ???? There are stains on the curtains and ripped bed sheets. We returned to the hotel after the concert and pulled back the sheets and we were horrified to find sand and dirt in there which must have been from previous guests. We immediately rang reception as that is just disgusting. The gentleman came up to the room and we showed him the evidence. We were told to pack our bags and we could be moved, however, it was now half past midnight and we had to be up at 3.30am for the airport so we said we did not want to do this, plus, the hotel was advertised as fully booked so how could they move us rooms? We asked for the bed to be changed to be told that the gentleman wasn’t trained in housekeeping. How a grown adult cannot change bed sheets is beyond me, so we had to do it ourselves. Complained about all this to the hotel and asked for a refund to be told absolutely not, they don’t think anything is wrong, and when I said if I couldn’t have a refund I would be left with no option but to make the public aware of the state of the hotel as it isn’t fair that people have to endure those conditions for what is supposedly a 3 star establishment. Was then told they don’t appreciate threats. Clarified it’s not a threat, just stating facts as the photographic evidence shows. Also no mini fridge which although isn’t advertised feels like it would be expected/needed in a place that’s so warm and supposedly 3 stars. Only positive is the man who was on reception when we checked in was lovely. Location ok for a walk to the port but it’s also very noisy with traffic outside. One final thing, if you have even a remote fear of lifts then avoid this place as the lift is like something from a time warp and you can barely fit one person in there.