L'ESCALADOU

Visité en 2023
La nourriture était plutôt bonne
La serveuse sous pression nous avait répondu sèchement quand nous avions demandé combien de temps pour l’arrivée des plats sachant que nous avions attendu pas mal de temps et que d’autres tables ont été servies avant nous. Nous comprenons que vous soyez sous pression mais ce n’est pas professionnel ni poli
Expérience client à revoir

We had dinner at your restaurant today and experienced two incidents that I’d like to share. While the first one I could still overlook, the second made me feel quite uncomfortable. I’m writing this not as a negative review, but as constructive feedback that I hope will be taken seriously.

First, my child wanted to order an extra drink. A young, petite waitress happened to be walking past us from behind, so I said, “Excuse me, may I please have a drink?” She didn’t look at me and stared into the distance. I thought she hadn’t heard me, so I repeated my request. Still no response. When she got closer, I repeated it once more. This time, she finally stopped and, without looking at me, said coldly: “I can hear you. You need to learn to wait.”

At that moment, she wasn’t serving any other customers, and I was standing right next to her. Her tone felt unkind and distant. Even my 12-year-old son immediately said, “That was rude.” I told him to let it go—we got the drink, and there was no need to let it affect our mood.

I thought the matter was over, until it came time to pay. Our bill for three people came to €84. Normally I wouldn’t question it, and I had already inserted my card into the machine. But something didn’t feel right—one adult and two children shouldn’t cost that much. So I checked the receipt and saw that two extra iced teas and one cocktail had been added, totaling €14.50. The drinks were inserted in a way that made the error hard to spot.

I pointed it out. The cashier, a young man, immediately went to correct it. When he returned, the bill was €70. I calmly told him that such errors should be avoided. He replied, “We’re human, and humans make mistakes. You saw it and we fixed it.” There was no apology, and instead of acknowledging the issue, he seemed to lecture me—as if making such mistakes was perfectly acceptable.

I reminded him again that the staff should double-check receipts before handing them to customers. He didn’t respond. As I left with my children, I noticed him watching us while whispering with another waiter.

I understand that restaurant work is demanding, and I believe this wasn’t done out of ill intent. Still, these two interactions during a single dinner left me with a negative impression of the team’s service mindset and attention to detail.

I sincerely hope future customers take a moment to review their receipts before paying. And to the staff, I’d like to say this: the customer’s experience is what determines whether they will return. Only by improving service awareness and professionalism can you earn true respect and ensure long-term success.

Thank you for reading. I hope you’ll take this feedback as an opportunity to improve your service.

Superbe????????????????

Gestion familiale. Très bon accueil.
Produits locaux de qualité. Salle climatisée

Ristorante di qualità a prezzi non proprio economici...tante specialità della zona...consigliatissimo lo spezzatino di toro con riso della Camargue! C'è anche un menù bambino a 13 euro con bevanda e gelato!