avis_word HÔTEL LE PIGONNET 普罗旺斯地区艾克斯

Great hotel to explore Aix from. Nice family suite rooms. Recently refurbished. Recommend.

The garden and the facade of the hotel is beautiful as expected and did make our stay enjoyable. The staff at the pool, bar and restaurant were very attentive and kind. The rooms were quiet and we had an undisturbed sleep.

Unfortunately, the “superior” room we stayed in priced at around €400 a night was very small, with two single beds pushed together instead of a double bed we asked for twice (during booking and before arrival). The bathroom inexplicably didn’t have a shower hook for the shower so you had to hold the shower head in your hand the whole time when showering. The bathrobes were old and worn down. The paint job in the room was really bad. Overall, this room was of worse quality than some 2/3 star hotels I’ve stayed in.

Some of the reception staff were quite dismissive and unhelpful, it’s strange that people working at the pool are more professional than front of house staff.

This place has potential.
The highlights:
- the garden is fantastic and a great place to hang out in
- modern (although small) gym
- good location at walking distance to central aix
- friendly and attentive staff

Need to fix some things to be 5 star:
- upgrade breakfast. For 30 eur (+ extra for coffee, juice, omeletes), this is not good enough. You need to offer other drink options than water. Very limited protein options etc
- take care of the property - many of the villas and also the pool has a semi-rundown feel to them. Could be easily fixed
- don’t be greedy. I don’t like getting squeezed at every situation (coffee for breakfast, icecream, evening drink). 5-star hotels typically offer something complementary to their guest. Learn from that

Top!
Passt alles! Ausgezeichnete Küche, super Service!
Wunderbaren Garten, Pool.
Zimmer war klein aber sauber.
Wir kommen gerne wieder!

Très bel hôtel à 10 minutes du centre d’Aix-en-Provence séjour, très agréable. un grand merci plus particulièrement à Margaux et Arnaud pour leur professionnalisme et leur bonne humeur, toujours le sourire aux lèvres. Merci pour tout.

Hotel con giardino meraviglioso. Peccato per la colazione non da 5 stelle. Nessuna bevanda a disposizione, bisogna chiederla ai camerieri, poca scelta di cibi. Pessimo il servizio del ristorante: lunga attesa e mancanza di preparazione del personale sugli allergeni. Oltre a essere caro in rapporto alla scelta e la qualità delle pietanze. Il giardino dove dipingeva Sezanne salva tutto. Animali ammessi e stanze appena ristrutturate.

Personnel très serviable endroit agréable et reposant

Set in a glorious garden with two pools to choose from, the hotel still feels private and chic. Don’t understand the reviews saying that the service was spotty because the entire staff seemed to bend over backwards to be helpful. We stayed in one of the smaller rooms but it was spotlessly clean and well-appointed, and beautifully decorated.

Expérience Spa très relaxante

Votre hôtel est vraiment un endroit où tout est merveilleux : l'intérieur, le jardin, l'extérieur, le service, l'attention 24h/24. Je recommande vivement !

Un très bel après-midi de détente et massage en famille ! Nous avons passé un excellent moment avec ma femme et notre fille de 7 ans, qui a été accueillie avec beaucoup de gentillesse. Une belle expérience que nous n'oublierons pas. Merci à toute l'équipe pour votre accueil !

Amazing place

My husband and I stayed here during our honeymoon and it was absolutely beautiful. The service was impeccable- especially by the pool given the server had to keep going back to the hotel to get our drinks. The gardens were breathtaking. As it was our honeymoon, the hotel had a bottle of champagne as a gift in our room which was a wonderful gesture. We enjoyed a before dinner drink in the lobby bar. The best part of our trip was the dinner we had at the hotel- I cannot recommend the restaurant enough! A short walk to the center of town, this was such a relaxing part of our stay.

This is a wonderful hotel in Aix-en-Provnece. Perfect as a home base to explore and enjoy the magic of Provence!

Professional staff

⭐️⭐️⭐️⭐️☆

We stayed at this hotel for three nights and overall had a great experience. The grounds are beautifully maintained — clean, lush, and truly inviting. It’s clear the hotel takes pride in its appearance and ambiance.

Our room was spacious, with a comfortable queen-sized bed and perfectly functioning air-conditioning, which was appreciated during the warm days. We requested a fan for white noise while sleeping, and the staff brought one up very promptly — excellent service.

While we didn’t dine at the restaurant, we did try the homemade ice cream by the chef, which was fantastic. That said, for a hotel of this caliber and price point, I feel a small gesture like offering one scoop per guest per day would go a long way. It’s not about the cost — just the gesture. Charging for it felt a bit off-brand for a five-star property.

The hotel recently celebrated its 100th anniversary, and the renovations they’ve done are tasteful and elevate the whole experience while keeping the charm of the original property.

The gym is quite small — really only comfortable for one or two people at a time — but if you go during a quiet period, you can still get a decent workout in.

As for the location, it was ideal for us. A peaceful and private setting, yet only about a 20–25 minute walk to town, which made everything easily accessible without being right in the middle of the hustle and bustle.

All in all, I would definitely recommend this hotel. A few small tweaks would elevate the experience even more, but it’s a lovely place to stay and well worth a visit.

Le Pigonnet is a very pretty hotel, in lovely gardens and a good pool. The common areas are stylishly, if traditionally, decorated. We found the service generally good, although a bit hit and miss at breakfast.|The room however, was the worst we experienced on our trip through Provence staying at 10 different hotels. |Admittedly, it was their entry level room (classic), but I would still expect drawers or shelves for T-shirts, socks and underwear etc. We had to use a chair for these. |The mini bar fridge just contained 2 bottles of water, and was not in a cabinet, just placed at the end of the bed. |The bedside tables were so small as to be useless, just enough space for a drinking glass and nothing else.|I’ve had more charmingly decorated rooms in an Ibis.|As we could see the hotel was full we did not ask to change rooms. It was fine to sleep in, with a comfortable bed, just not somewhere that you would wish to spend any time, which is not what I would expect in a 5 star hotel.|Breakfast was good, though missing some basics - no plain yoghurt for the entire time we were there.|We enjoyed the pool, but would not visit this hotel again, as the risk of a bad room seems too great. Next time we will try Villa Gallici, which although more expensive looks to be a totally different level in terms of design and service.

Overrated Overpriced. Service and attitude. Supposed to be collected at Train Station, nobody arrived, ordered car for a trip to another town. They forgot to order. No water in room. Breakfast awful, had to hunt down a waitress, asked for a Croissant and just got shrug from the lady putting out the food. No glasses to pour water, no plates to put bread etc. Basic basic. And all for $1500 per night!!!!!

Une bastide provençale exceptionnelle chargée d'histoire et parfaitement restaurée posée sur un jardin merveilleux, le lieu est déjà enchanteur, et quand les maestros de l'accueil entrent en scène, le monde bascule.||A la première heure du jour, Nathalie nous accueille avec son sourire et sa bonne humeur au petit déjeuner, veille a tout, nous met de coté le journal, enregistre nos préférence, incroyable.||Mekki, le directeur d'hébergement, l'œil partout, tourne, virevolte pour rendre notre séjour encore plus agréable.||A l'heure du déjeuner, c'est le chef du restaurant aux talents établis qui ornemente nos assiettes et embrase nos papilles, merci Thierry !! ||Le directeur, Olivier Vernet, le chef d'orchestre ! Il est de toutes les partitions de cette symphonie, ici à la réception, la au petit déjeuner, au spa ("La folie verte" avec un bassin romain, INCROYABLE !), à la piscine ou dans ce jardin extraordinaire, toujours à l'écoute des clients.||Et tous les autres... Alex, Benjamin... MERCI||Les chambres sont cosy et raffinées, les salons chaleureux et accueillants, la douceur de vivre ici règne partout.||Le temps s'est arrêté.||Je me réveille à Paris, j'ai dû rêver, j'étais au Paradis

relaxing and so close to the afternoon cafe’s to relax more and visit with friends.

Féérique

Nous venons de séjourner quelques jours dans cette incroyable bastide ou sont cultivés calme et quiétude, le temps s'est arrêté.

L'équipe a toujours été aux petits soins pour nous, un immense merci.

Les chambres sont très agréables, les salons sont chauds et accueillants, le restaurant est un incontournable d'Aix, le Spa "La folie verte" et son bassin Romain, un oasis de douceur enveloppante et de sérénité.

Si vous séjournez à l'Hôtel le Pigonnet, comme nous, vous y reviendrez.

⭐️⭐️⭐️⭐️⭐️ Une parenthèse enchantée au cœur du Pigonnet – excellence, passion et raffinement

Quelle magnifique soirée passée à l’Hôtel Le Pigonnet ! Tout, du premier accueil jusqu’au dernier verre, frôle la perfection. Une adresse où l’excellence ne se raconte pas, elle se vit.

En cuisine, le chef Thierry et son second Fabien nous ont offert un moment de gastronomie rare. Les assiettes sont sublimes, les cuissons précises, les sauces savoureuses et chaque plat raconte une histoire. Mention spéciale aux ravioles crémeuses et au poisson délicatement nappé d’une émulsion – un vrai régal pour les yeux comme pour le palais.

Aurélie, la sommelière, a su accompagner ce voyage culinaire avec des accords mets-vins justes, subtils et inspirés. Elle maîtrise son art avec une élégance et une passion communicative.

Le service, assuré avec brio par Sonia, a été d’un professionnalisme irréprochable. Présente sans être envahissante, souriante, attentive et toujours dans le bon tempo. Un vrai bonheur.

Et comment ne pas saluer Pierre, le chef barman, pour ses cocktails création d’exception ! Son Porn Star Martini et son French 75 sont des chefs-d’œuvre d’équilibre et de style. Un vrai savoir-faire, un sens du détail, et une vraie générosité dans l’échange. Bravo !

Merci à toute l’équipe – cuisine, salle, sommellerie, bar – pour ce moment suspendu. Vous incarnez à la perfection l’esprit d’un grand établissement : l’attention, l’exigence, l’humain.

Nous repartons enchantés… et déjà impatients de revenir.

Although this hotel looks stunning and the service seems top level. The experience does not match the look or the price tag. |The gardens are stunning and something to see. Having three pools is also exceptional. |But the room was not better the a basic standard room in a mid range city hotel. There was no milk in the fridge or on the coffee tray. 2 pods for coffee they were never refilled. The fridge had two bottles of water and barely cold. The AC did work properly sir the room was warm most of the time. I had informed the front seat and they said they would look at it. They did not. |I asked if they could put some milk in the room and they told me to call rooms service at 6am. |The gym wasn’t open until 7am. Which is quite late. Any hotel generally has 24hr access to a gym or key card access. I will use a gym around 6 before breakfast. |The pool was nice. And the bartender for the pool definitely tried. But I was rather put back when He asked me for a tip. Whilst forgetting half my order. |The thing is. I have paid half the amount for other boutique hotels on this trip and received extremely better service. Drinks on arrival. Well equipped rooms and stunning designs. Nothing about Pigonnet says it should be $500+ euros a night. Let’s face it you pay for the Michelin stared restaurant. So overall you’re paying double for a nice garden. I also let them know it’s was my partner’s birthday holiday after they asked if there was any special requests and they did nothing. |And the phone don’t work in the room on arrival, I had to fix that to. After the turned the room over they didn’t remove any rubbish. Which I thought was very strange. ||At the end of the day there is little point paying the high end price for this hotel. You are not getting anything more for your money. The experience does match the tag. Go for boutique hotels that want to leave N impression with you.

2 stars are just for the nice garden and location, the rest isn’t worth the money. We, 2 adults & 2 kids, stayed in garden suite and paid 900€ per night.

1) First day, during check-in, we were informed that the garden door was broken, can’t be locked. No safe box in the room cos the hotel was “safe”. The water would be free even if we order more but then when we came back to the room in the night, we were told that it was with charges, however, the water bottles kept being delivered into the wrong room.

2) day 2, we saw that the phone said “room 43” but we were in room 42, we informed them but it stayed like that till we checked out. Staff at breakfast kept bringing wrong food. Laundry for kids are the same price as adults which was ridiculous. We have been in many 5 stars hotels which charge 20-50% less for kid items. This is the first hotel we got charged full for kid clothing, however, we sent about 20 of kids cloth to wash anyway cos we were on road trip before arrived in this hotel, they all came back damp! We had to hang them around the room, we didn’t complain. Moreover, we asked the staff to check if the farm close by was open and if we had to book a pony in advance if my kid needed to ride on. They said “it was too late yesterday and too early to call today but I checked the website, it should be fine. No booking in advance for pony ride” so we drove there but there was no pony in the farm at all..

3) day 3, we requested for a laundry again but it was Sunday so the external place they sent to was close but the hotel offered to wash for us instead. Thanks to the hotel for that, this time the clothes came back fine. In the night, there was a staff knocked on the doors few times at 10 pm while the kids were sleeping. Again, the phone was probably switched, the other room ordered some pepper or salt from the bar but it was delivered to our room. We informed the front desk again and the staff said “it’s technical problem. We know it’s you” well, the bar staff clearly didn’t know.

4) day 4, we requested laundry service again, full price for kid items (for example, 10€ to wash a pants for my 1.5 year old). They items came back the next day cos “it was too late last night, we didn’t want to bother you.” which was good but the morning that we received and about to check out, we found out that the clothes came back damp again and we would be on the road trip again, no time to hang them. This time we complained, they just said they would check with the external laundry place they sent.

My husband forgot Pyjamas pants there, we got notified by external service for lost&found. I registered and waited for 1-2 weeks but no update on it. I had to call the hotel again and they had to recheck with house keeper, was told that the parcel was ready but was waiting to be picked up. However, the parcel was delivered very quick after the call. (30€ for the shipment+service charge).

Well, never again. Too exhausted to deal with this hotel service everyday when we were supposed to be on holiday. Kids love the garden tho and the location was ok, walking distance to the old town, therefore, 2 stars.

Un cadre enchanteur, une cuisine exquise… mais des chambres décevantes pour un 5 étoiles.
Je me suis récemment rendue à l’Hôtel LePigonnet à Aix-en-Provence, un établissement affiché comme un 5 étoiles. Et soyons clairs : le cadre est tout simplement féerique. Situé à une dizaine de minutes à pied du centre-ville, c’est un havre de paix, avec un parc sublime, parfaitement entretenu, propice à la détente comme aux flâneries.
Le restaurant, quant à lui, est un sans-faute : mets raffinés, présentation soignée, saveurs subtiles, et surtout un personnel de restauration irréprochable, alliant efficacité et élégance dans le service. Un vrai plaisir !

Cependant… grande déception du côté des chambres.
Les photos que je joins parlent d’elles-mêmes : un store endommagé, des murs nus, une ambiance terne, et un mini-bar complètement vide. En toute franchise, le confort et la décoration ne sont absolument pas à la hauteur des standards d’un hôtel 5 étoiles.
C’est d’autant plus regrettable que le cadre et la cuisine promettaient un séjour d’exception. Le contraste entre les espaces communs et la chambre est saisissant, et laisse un goût d’inachevé.

En conclusion, je recommande volontiers le lieu pour y passer la journée, profiter du jardin, déjeuner ou dîner dans un cadre magnifique, mais pour un séjour complet, notamment si vous attendez un vrai standing 5 étoiles dans les chambres, je vous conseille de bien vous renseigner avant de réserver.

Avec tous nos remerciements à l'équipe pour la qualité de son accueil et sa grande disponibilité.

The hotel is far over priced for the rooms and hotel.

The next time I return to Aix this is where I’ll stay again. The rooms are big and well appointed. The staff is friends and you can charge your electric car on property. Plus it’s in a quiet area that’s still close enough to the city center. The restaurant and grounds are also beautiful

Excellent hotel . Highly reccomended.

Très bel hôtel. Il est entouré d'un magnifique jardin avec des châtaigniers, de nombreuses fontaines et des plantes qui s'harmonisent avec le reste de l'espace. Les chambres sont grandes et très propres, tout comme tous les espaces. Buffet petit-déjeuner avec des produits de haute qualité. Très bon restaurant et bar. Personnel courtois et toujours disposé. Merci pour cette si belle hospitalité.