HÔTEL SUISSE * * * *
宾馆
€€€
3.7/5
2025
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你知道吗？ 本评论由我们的专业作者撰写。
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成员的意见HÔTEL SUISSE
3.7/5
58 通知
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以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
There are long steps in front of reception, the concierge never helps you with carrying luggages. The rooms are extremely small even you cannot open two suitcases in the room. My room is at the end of corridor which has little sea view totally different from the sample pics on the hotel official website. When depositing luggage, the concierge will complain it is too heavy. Very bad experience and will not come the next time!
Thank you for choosing our hotel for your recent stay and we apologise for any inconvenience you may have experienced. Your return is extremely valuable to us as it helps us to identify areas for improvement.
We sincerely regret that the size of the rooms did not meet your expectations and that the view was not what you had anticipated from our website. Your comments have prompted us to review our communication and ensure that the information we provide to guests is as accurate as possible.
Regarding baggage assistance, we understand that there has been a misunderstanding. We would like to clarify that we do not have a dedicated concierge or porter, but our receptionists are always willing to help our guests with their luggage whenever possible. We apologise if this was not clear or if there were times when assistance was not as available as desired.
We take your feedback to heart and will strive to improve our services to make your next stay more enjoyable. If you choose to give us another chance in the future, we will do our best to provide you with an experience that meets your expectations.
Once again, we thank you for sharing your concerns with us and look forward to the opportunity to regain your trust.
Yours sincerely
Myriam Fernandes,
Customer Relations Manager