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avis_word HÔTEL RIVA ART & SPA 秦
成员的意见HÔTEL RIVA ART & SPA
4.3/5
63 通知
质量/价格比
地点
洁净度
设置/氛围
服务
以下评分和评论反映的是会员的主观意见，而非 The Little Witty 的观点。
HÔTEL RIVA ART & SPA * * * *
最擅长 下巴 附近
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Schlechtes Frühstück für 17euro
Das Frühstück hat eine tolle Auswahl an Wurst, Brot und Käse, lediglich mehr frisches Obst könnte angeboten werden. Das Wasser im Empfangsbereich ist sehr lecker.
First, we were put in an accessible room without any prior notice. The room itself had a few issues — the shower floor leaked into the bathroom, the light switch cover was exposed, and the room just wasn’t cooling down at all. We asked to switch rooms, and they were kind enough to move us, but the new room still had a half-panel shower wall, and the shower tub was super slippery and unsafe. The towel warmer also didn’t work.
Breakfast was another letdown. At €15 per person, I expected a lot more. The yogurt and meats were served at room temperature, which was pretty off-putting. There were also flies and gnats around the dining area, which didn’t help the experience.
We also went up to the rooftop terrace to enjoy a snack, and out of nowhere, a maid came up and spoke to us in the rudest tone, saying food and drinks weren’t allowed. There weren’t any signs indicating that, so it was a bit shocking.
Location-wise, it wasn’t great either. It’s about a 15-20 minute walk to any decent spots, which isn’t ideal. Plus, there were no snacks available in the lobby, so if you get hungry, you’ll have to walk to find something nearby.
The traffic is really loud in the morning and at night on both sides of the building, so expect to be woken up.
All in all, I’m not sure I’d stay here again especially for a four star hotel. There are definitely better options around.
Panorama bellissimo sul mare e piscina riscaldata vista Mare. È il nostro Hotel di Menton
Frühstück sehr gut
Der Pool am Dach genial und warm
Würden jederzeit wieder kommen
En réception ils nous ont bien accueilli, bien expliqué, d’une amabilité extrême. On est allés directement en piscine tout en haut avec de l’eau chaude et vue sur la mer qui est à deux pas de l’hôtel.
Belles chambres, modernes, propres et agréables. Je recommande et je compte revenir sans doute.
Les 5 étoiles vous les méritez direct à mon arrivage avec la dame en réception d’une amabilité incroyable.
Das Frühstück ist masslos überteuert für die gebotene Qualität, und die Hotelbar lädt mit ihrer lieblosen Atmosphäre keineswegs zum Verweilen ein. Das Personal? Arrogant, unfreundlich und nicht im Geringsten serviceorientiert. Man hat das Gefühl, als Gast unerwünscht zu sein.
Fazit: Nie wieder! Spart euch das Geld und sucht euch eine bessere Unterkunft. In Menton gibt es definitiv Hotels, die in Sachen Preis-Leistungs-Verhältnis um Welten besser sind!
A serious incident involving a staff member was handled in an unacceptable manner by the hotel management. The employee clearly misunderstood us – a result of cultural and language barriers that should have been managed professionally by trained personnel. Instead of attempting to clarify the situation or objectively assess the incident, the entire team, including the General Manager, immediately took the side of the employee.
This behavior was neither customer-oriented nor solution-focused. There was no effort made to hear our perspective. Such a disrespectful and biased approach to dealing with guests is entirely unacceptable. Never have we experienced such poor treatment.
A real shame.
Le spa sur le toit ???? avec en prime le couché de soleil !
le personnel est gentil et agréable.
la chambre vue mer :
propre
douche italienne
sèche serviette
très propre
coffre
terrasse 5 étage... que dire : c est magnifique