JW MARRIOTT CANNES

We stayed at the JW Marriott Cannes for our honeymoon, choosing the hotel based on my husband’s longtime loyalty to the Marriott brand and redeeming his lifetime points for this special trip. Unfortunately, the experience fell far short of our expectations—and of the standard Marriott typically upholds.

Despite noting multiple times to the concierge and front desk that we were celebrating our honeymoon, no acknowledgment was made—not even a simple “congratulations.” While we didn’t expect anything extravagant, it was disappointing to be completely overlooked during such a meaningful occasion.

Our initial room, a “city view,” was on the main floor and overlooked an active construction site. It took seven trips to the front desk and an additional payment to secure a new room. The hotel was behind on check-ins, and we lost nearly a full day of our vacation resolving the issue.

Other parts of the stay were equally underwhelming. The fitness center was small, hot, disorganized, and poorly maintained. Restaurant staff were curt, and on our first evening, a rooftop fireworks event closed the pool without proper communication to guests. When we went up to simply view the facilities—not swim—we were told to leave. As we turned to exit, a staff member snapped their fingers at us, which felt incredibly disrespectful.

For the cost and location, we expected a much higher level of service. This experience was frustrating and disappointing, especially given the significance of the trip. We wouldn’t recommend staying here.

We just had a wonderful stay at the JW Marriott! Everyone was super pleasant from Beatriz at check-in to Fatima in housekeeping to all the staff at the pool and the restaurant! The breakfast was also delicious with many options! We’re so glad we ignored all the negative reviews!! Will definitely stay here again!

A wonderful stay realy , and good service, Thank you Sebestien for the service And Happy birthday to you ????

Excellent location & friendly staff in the reception. However the concierge staff need to improve their skills since every question I asked was not answered fully. Tried the terrace (unfortunately don’t have hot drinks) and the breakfast, both were good. The room is big, has all the amenities (shattaf as well), but missing usb ports. Comfy bed and high quality materials used in the room.

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