CHÂTEAU LE CAGNARD

Really beautiful hotel, almost a remote hideout. Heads up: if you rely on buses and trains, this is likely not a good fit, as it takes at least half an hour to get to the train station (especially in the scorching summer heat). Coupled with the extreme heat in summers, it is best to stay in the hotel and enjoy your room with A/C, beautiful, tasteful decor. The small, medieval hilltop village is a marvel, and absolutely not overrun with tourists.

But the hotel amenities are of course a bit limited. The indoor pool is nice. And while the hotel restaurant is really great regarding quality, and the staff is extraordinarily friendly, with great service, the prices are quite steep. For instance, we paid 64 € for a two-person breakfast. It was of stellar quality of course, but the quantities left to be desired sadly.

This is definitely a great hotel, but the remote location, and price tag definitely must be considered.

ottima struttura e posizione per un soggiorno di relax in un ambiente con atmosfea di altri tempi. ristorante con ottima vista sul mare e cibo raffinato di ottima quakità. le stanze molto accoglienti, la piccola piscina incassata nella roccia e la professionalità e cortesia del personale rendono il soggiorno squisito.

I chose this hotel for the stunning views, medieval charm and 4 star rating with the understanding that we would receive great service. Unfortunately this was not the case and I was pretty disappointed with our overall stay, mainly due to the service we received. I was required to fill out a form via email detailing when and how I would be arriving. The questionnaire gave specific instructions for how to get to the hotel if you are arriving by taxi and that someone from the hotel would be there to greet us and direct us to the hotel. Upon our arrival we were dropped off on the side of the road (this was the address provided by the hotel) with the hotel nowhere in sight and no one there to greet or help us. The hotel is tucked away through some narrow, winding passageways and after wandering around for 30ish minutes we were able to speak with a local who helped navigate us to the hotel. Once we finally arrived at the hotel no one greeted us, made any effort to check us in or helped with our bags. I opted for a bottle of champagne and when we arrived to our room it was just left out at room temperature with no glasses and no way to chill or drink the bottle. The AC did not work and our shower drain was clogged and flooded every time we used it. The hotel is at the top of a very steep hill and it is not easy to navigate down to the town or train station unless you have a car. Upon check out I had requested a taxi to pick us up and this was confirmed with the hotel concierge. On the day of check out they called my hotel room to inform me the taxi had arrived 45 minutes earlier than I had scheduled it. I explained I was not ready and they proceeded to rush me and ask when I planned on checking out. When I arrived to check out there was no urgency and no one seemed to have any idea where the taxi was or who it was that called my room. They dropped me on the side of the road with all my bags in the hot sun and I proceeded to wait over an hour for my taxi to arrive as I believe they sent the first taxi away. They gave a taxi that did arrive in the time that I was waiting to another guest of the hotel. At this point I was frustrated and almost missed my flight and the employees made no effort to apologize or try to rectify the situation. The taxi service that they chose was extremely sketchy and the driver attempted to scam me by saying they did not take card (which is not true) and required I pay in cash. Overall I was pretty unhappy with the service the only thing that saves this place is the restaurant which was spectacular. I would suggest making a reservation for dinner if you’re in the area but I would absolutely not recommend staying at this hotel.

I chose this hotel for the stunning views, medieval charm and 4 star rating with the understanding that we would receive great service. Unfortunately this was not the case and I was pretty disappointed with our overall stay, mainly due to the service we received. I was required to fill out a form via email detailing when and how I would be arriving. The questionnaire gave specific instructions for how to get to the hotel if you are arriving by taxi and that someone from the hotel would be there to greet us and direct us to the hotel. Upon our arrival we were dropped off on the side of the road (this was the address provided by the hotel) with the hotel nowhere in sight and no one there to greet or help us. The hotel is tucked away through some narrow, winding passageways and after wandering around for 30ish minutes we were able to speak with a local who helped navigate us to the hotel. Once we finally arrived at the hotel no one greeted us, made any effort to check us in or helped with our bags. I opted for a bottle of champagne and when we arrived to our room it was just left out at room temperature with no glasses and no way to chill or drink the bottle. The AC did not work and our shower drain was clogged and flooded every time we used it. The hotel is at the top of a very steep hill and it is not easy to navigate down to the town or train station unless you have a car. For our check out I had requested a taxi to pick us up and this was confirmed with the hotel concierge a few days in advance. On the day of check out they called my hotel room to inform me the taxi had arrived 45 minutes earlier than I had scheduled it. I explained I was not ready and they proceeded to rush me and ask when I planned on checking out. When I arrived to check out there was no urgency and no one seemed to have any idea where the taxi was or who it was that called my room. They dropped me on the side of the road with all my bags in the hot sun and I proceeded to wait over an hour for my taxi to arrive as I believe they sent the first taxi away. They gave a taxi that did arrive in the time that I was waiting to another guest of the hotel. At this point I was frustrated and almost missed my flight and the employees made no effort to apologize or try to rectify the situation. The taxi service that they chose was extremely sketchy and the driver attempted to scam me by saying they did not take card (which is not true) and required I pay in cash. Overall I was pretty unhappy with the service the only thing that saves this place is the restaurant which was spectacular. I would suggest making a reservation for dinner if you’re in the area but I would absolutely not recommend staying at this hotel.

Otherwise nice experience but when we left the hotel miscalculated our bill badly and twice and the receptionist had a hard time understanding that we couldn't have breakfast on Friday as we only arrived that afternoon! "It's not our fault", she said blaming the restaurant. No apologies! |So be aware when checking out and do the maths that the personnel is incapable of doing.