HÔTEL VILLA LE PONTEIL ^{* *}

très accueillant

Unfortunately our experience here was pretty bad. We booked a double room, which was tiny, tired looking (not like the light airy pictures online), and it smelled damp. Overcoming this initial disappointment, we thought that the room would be fine once we aired it out. But when we put the air-conditioner on and it opened up, we saw that it was full of black mould. Not just on the flap, but all through the back of the unit. I have asthma, and cannot sleep in a room that is damp and mouldy. When I went to talk to the owner about moving to another room, she was skeptical, cold and stony with me.
She said she didn’t know what mould was, so I googled a picture and showed her. Then she said she didn’t believe me, so I took her to the room and showed her. She said “oh that’s nothing, I’ll just wipe it.” I repeated that I am allergic, and she might as well have rolled her eyes at me.
She moved us to the only other room that was available at the hotel - which was even smaller than the last, with no bathroom. Not what we paid for. (Side note - none of the rooms here have a bar fridge, or tea & coffee facilities).
Anyway, since they did not have any other double rooms available, we decided to go and stay somewhere else.
It was exhausting and difficult communicating with the owner, but to her credit, she did process a full refund.
The whole experience from start to finish felt deceptive, in small ways and big ways, and I feel that the owner tried to gaslight me every time I spoke to her.
We are not rude people, and if she had been a little more understanding about the situation, the unpleasantness of it could have been completely avoided.

I booked a room there for one night and got the confirmation for it, via an online platform. There apparently were troubles with the payment process, and luckily for safety reasons my bank protects my transactions. However I couldn’t reach the Hotel to solve it. As I reached the responsible person, through the costumer service of the online platform , first thing she began with taking things very personal and said that she tried to call me, I had no missed call or any call on my phone. Still she wasn’t interested in finding a solution.

Luckily I tried to reach out to her the day before which took a lot of effort to reach her through costumer service and I also did some back check with my bank, if there is some fault on my side for the transaction which doesn’t work. Through the payment system of the Hotel was just no security payment possible for me. So all leaded to that that she canceled my room the night before. So it was a bit of a time consuming issue in total, and I went for another Hotel.

The best in Antibes!

A charming hotel with chilled-out atmosphere, positioned a short walk from the beach. We had a very comfortable room. The owners are so nice and very helpful. Having breakfast here is a must, so delicious and plentiful, the home-made granola and vitamin-shot smoothies were definite highlights.