CONFIDENCES - ESCALE À BRISSAC

Superbe accueil de Corinne. Un très grand merci pour votre gentillesse et vos services.
Nous reviendrons prochainement.

Grande chambre avec décoration au top ???? ! Séjour, cuisine très agréable.

On ne peut que recommander ce lieu exceptionnel à deux pas d'Angers mais au calme dans un petit écrin de verdure, juste à côté du château de Brissac et de son parc magnifique. L'accueil est parfait, les chambres très confortables et décorées avec goût, on se ressource instantanément. Le petit déjeuner avec produits locaux et faits maison est très appréciable. Sans parler de la gentillesse et de la disponibilité de Corinne ! N'hésitez pas, vous ne serez pas déçus.

Nous avons séjourné une nuit en famille : couple + 4 enfants
Accès autonome ou par notre hôte, en accord
Maison chargée d’histoire et très bien rénovée
Literie très confortable
Chambre préparée avec soin (lit bébé)
Petit déjeuné copieux et local : boulangerie de grande qualité, compote maison, salé sur demande en amont
Charmant petit village avec notamment le château le plus haut de France
Nous recommandons vivement
Merci encore pour l’accueil

1. Arrival and Payment

We stayed for two nights at the hotel. Before our arrival, the host insisted on payment through a bank transfer, even though our Booking.com reservation stated payment was due at the property. This early request felt unnecessary and gave the impression that we weren’t trusted as guests.

2. First Night - Alone in the Hotel

On our first night, we were the only guests. The host frequently reminded us of this, implying that we needed to keep quiet as other guests would arrive the following night. She repeatedly advised us to keep the noise down, which felt excessive.

3. Second Night - Other Guests Arrived

The second night, other guests joined the hotel, but the host’s focus on monitoring our behavior continued. She even suggested we stay out late to avoid noise disturbances, creating a sense of unwelcomeness.

4. Unusual Hospitality

Breakfast required guests to collect food from a bakery. While this wasn’t a problem, the host’s strict monitoring of our food portions was uncomfortable. She counted guests to estimate bread portions, creating an unwelcoming atmosphere.

5. Unexpected Baby Crib Fee

We were charged 25 euros for a baby crib, though this fee wasn’t mentioned on Booking.com. When she noticed one child might not be there for a night, she even considered removing the crib, despite already charging us for it.

6. Cleanliness Reminders

The host repeatedly reminded us to keep the room spotless, especially addressing my wife directly. These reminders seemed excessive as they were given even before any issues arose.

7. Overall Impression

While the hotel itself is charming, the host’s attitude made our stay uncomfortable. If she doesn’t prefer to accommodate families or guests of specific nationalities, it would be better to cancel such bookings upfront rather than accepting us only to make us feel unwelcome. Her behavior conveyed that we weren’t truly welcome, which overshadowed any positives of the stay and left a negative impression.

Now, staying at a different hotel, I feel genuinely welcomed and not constantly monitored. The difference in hospitality is remarkable, and I hope the host reconsiders her approach to ensure future guests feel more comfortable and valued.