HÔTEL IBIS STRASBOURG AÉROPORT LE ZENITH ^{* * *}

Séjour très agréable. J’ai adoré la nouvelle dynamie des chambres.
Le petit déjeuner reste toujours un véritable moment de bonheur.
Merci à l’équipe pour leur professionnalisme.

J'y étais aujourd'hui, ils écrivent qu'il y a la climatisation, mais la climatisation ne fonctionne pas.Il faisait très chaud dans ma chambre 27

On July 3, 2025, due to a strike by aviation workers in France, my flight to Strasbourg was canceled, which I was informed about 3.5 hours before the flight. I had already paid for a reservation at a hotel, called them and informed them of this information, they suggested that I call the general hotline, which I did. There I was reconnected with the hotel again, where they asked me to send information about the canceled flight to my email, what I did immediately after call, in the hope that I would be able to rebook to another hotel in the chain (because I had purchased a different flight). About an hour later, I called because I wanted to find out if anything could be done with my existing paid reservation. The employee said that no, it was impossible. I understand that it is not the hotel's fault, but it is also not my fault for the canceled flight. And even in the worst case scenario (impossibility of changing to a reservation at another hotel in the chain or getting a refund), I expected clearer communication. Why did they ask me for a screenshot of the canceled flight? Why didn't they call me more than an hour after I sent the email after they know that it's impossible to do something? It seems to me that this may indicate either a lack of motivation to help me solve the problem, or a banal low level of professionalism. I felt especially upset because I am a member of their loyalty program, the reservation was made through it. It's disappointing, I'll leave 2 stars instead of 1, although for the appearance of a desire to help me. But, honestly, now I have no desire to book hotels from this chain in the future.

Très bon accueil, petit déjeuner très varié avec une chambre splendide, très design et la climatisation, le plus agréable par ce temps.
Nous reviendrons.

Très déçu de cet ibis, on est loin d’un hôtel 3 étoiles ! Chambre ultra petite, pas de frigo, clim qui fait énormément de bruit et qui est bloquée à une température beaucoup trop chaude. Il ressemblait plus à un ibis budget qu’à un ibis normal. Moi qui avait l’habitude d’aller dans des hôtels Ibis régulièrement pendant mes vacances, celui-ci m’a clairement refroidi de réserver cette chaîne d’hôtel pour mes prochains séjours.
Seul point positif d’où ma note de 3 au lieu de 1 , le petit déjeuner est bien.