拉科夫

La satisfaction totale? Non!

While I agree that normally the prunes are very tasty, if there is a quality issue with your order that means the prunes are inedible, Ferme du Lacay are not interested in resolving your problem.

This issue relates to an online order for 10x 1Kg Pruneaux d'Agen which I placed on 24th May 2024. I put the unopened bags of prunes in a storage box while I finished the last bag of my previous order. In October 2024 I came across one packet that contained prunes that had gone mouldy. It was unopened and still well within its Best Before date of 30th June 2026.

I emailed Ferme du Lacay on their [email protected] address on 30th October showing pictures of the mouldy bag and the Best Before date asking for a partial refund of my order but received no reply. I emailed again using the Contact Us page to their [email protected] email address on 6th November but received no reply.

In an attempt to resolve the issue privately I sent a personal message through Facebook Messenger on 10th November but received no reply. I repeated my message privately on 14th November but received no reply.

So, after four attempts to contact La Ferme du Lacay and let them know I had a problem with an order, they have demonstrated their indifference to helping customers with orders once they have your money.

Be aware that if you do discover one or more packets where the pasteurization has failed, you are unlikely to receive any form of refund. I advise that you check your packets of prunes on arrival to see if you can spot any visible mould but in my case it developed slowly and would have passed out of any Buyer Protection offered by my Credit Card.

Je viens d acheter votre produit dans une ferme Bio à Domagné (35), et j'ai trouvé cela excellent !!

Produits de qualité, très bon accueil

Sur le plan des responsabilités. Et sécurité rien à dire
En revanche l accueil très froid
Aimable juste le nécessaire

Nous étions sur un ???? pour 12
Il y avait des produits de leur production
Mais pas un mot pas une petite visite
Bref très froid

Une belle journée ensoleillée nous attendait à la ferme du 'Lacay. Après un bon repas durant lequel nous avons pu goûter à leur production de pruneaux, ( Apéritif et dessert) une très agréable balade bucolique en bâteau nous attendait. Un très bon accueil dans une belle région bien verte. La visite guidée du magnifique village de Tournon d Agenais nous permit de découvrir l' histoire de ce village classé parmi les plus beaux villages de France !
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